Regional Market Asia-Pacific
The dynamic Asia-Pacific region is still driving global growth and aviation remains a key factor to economic and social development. Asia-Pacific leads the world traffic growth with a robust increase in passenger travel and a currently recovering air cargo market. These challenging developments and resulting requirements show a demand for solutions from airlines, airports and related organizations in the area and a necessity for detailed planning and appropriate optimization support.
Our assignments and business cover the entire South East Asia region. Please contact us to learn more about our activities in this area and how we can support you as an airline, MRO provider, airport operator or investor with our customized solutions.
GAD World is the only forum dedicated to airport investment, partnerships, finance and performance
In 2021 we are looking forward to coming together in Zurich to share expertise on how airport models are fairing in the current climate, what is the latest thinking on airport PPPs and ownership models, environmental concerns and best practice strategy for returning to growth.
The GAD World 100+ speaker faculty represents the 'who's who' of airport operator and investor community and brings together an an unrivalled pool of expertise in airport management, concession and financing models.
Meet Catrin Drawer, Associate Partner and our team of experts at this event.
The largest and most-established route development event in the world.
For over 25 years, Routes has provided an unrivalled platform for an audience of highly influential route development professionals to discuss and negotiate new and existing air services on a global scale.
The event provides unique cost and time-saving benefits, attracting the most senior decision-makers from the world's leading airlines, airports, tourism authorities and other aviation stakeholders.
A combination of extensive meeting opportunities, exclusive industry insight and a first-class hospitality programme has made World Routes a must-attend ever for over 25 years. An opportunity to meet new and existing industry peers, gain valuable insights into what’s happening in the market amidst a global audience at World Routes.
Meet the Lufthansa Consulting delegates at our exhibition booth
When Covid-19 hit a prospering industry, the effects were substantial. Significant capacity adjustments led to a wave of unprecedented challenges for aircraft operators. The impact affected all relevant divisions of operators and premature lease returns leaving parked aircraft on the agenda.
During Covid-19 the pressure on material management reduced as a result of fewer material requests and the possibility of borrowing spares from parked aircraft. Nevertheless, the time to get prepared for the post-Covid-19 period has arrived.
Advanced software solutions, big data and digitalization may give advanced opportunities to predict material requirements. However, these systems usually do not correctly handle a demand situation such as during a pandemic and the related material consumption. Using historical data, such systems may miscalculate the real demand. Therefore, it is crucial that material planning experts understand how to handle the systematic calculation to avoid shortcomings in the post-pandemic period. Relying on system forecasts only may become a dangerous undertaking in the near future.
Our observation is that the typical material planning function does not exist in many companies. The title ‘Material Planner’ may be registered in the staff list but the function is usually limited to ‘performing what the system says’, or ‘responding to actual maintenance requests’. The blind trust in computer systems, combined with material planning which never had to perform detailed calculations of spares, may become a problem in material provisioning.
The fundamental question will be: Is material planning aware of the revised tasks and are the planning staff able to fulfill the additional requirements?
Read the full article for an overview of the most common problems in material management for airline operators and MROs with recommendations on how to act in preparation for post-Covid19.
In this episode, we discuss airline consolidation: something which aviation experts expect to intensify once the COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally?
Our experts have worked on operational integration projects in the past and share their experiences and learnings with the listeners.
Listen to the podcast on Spotify, Apple Podcast and Amazon Music
You can also listen to the podcast here
Dominique Bayer – Consultant and expert in crew management
Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
Truly listening to your customers will benefit your business – a statement many managers have become accustomed to hearing. In order to deliver on that promise, customer experience measures need to be orchestrated along the customer journey and in accordance with actual customer needs: Here’s a quick guide on how to exploit the potential and reap the benefits of customer experience.
A focused view on the customer
In an increasingly faster spinning world, where technologies disrupt businesses and incumbents need to think about strategies how to prevail against new market entrants, neglecting customer experience might be a ‘dangerous’ undertaking. Now that the aviation market is seriously struck by the Covid-19 crisis, it is all the more important to choose the right portfolio of customer experience measures. It is of paramount importance to reestablish customer satisfaction and, thus, reap benefits from short-term measures quickly as well as make the right decisions for longer-term investments today in order to, ultimately, find a fast track out of the crisis and stay relevant in the future.
Customer experience is not an end in itself but rather an overarching concept that needs to be orchestrated carefully with regards to investment, timing, and in accordance with customer needs in order to produce the much sought-after return on investment.
Further insights from Lufthansa Consulting’s aviation experts are available here.
Performance improvement potentials identified along the service chain at all customer touch-points. Recommendations defined in an implementation plan to achieve sustainable customer satisfaction and enable the airline to meet requirements for joining a large airline alliance.
Planning and conceptual design of professional and customer oriented MRO hangar facility for the maintenance of different types of aircraft. Preparation of a specification book including detailed technical, functional and operational requirements for the construction of a hangar which complies with international standards.