Regional Market Lufthansa Group

About in-house consulting for the Lufthansa Group

To offer the "best practice" of the Lufthansa Group to other airlines throughout the world was the aim of the board when they founded Lufthansa Consulting in 1985. Since then we have advised a wide range of airline and airport clients and supported them with our aviation expertise. During the past few years, we have also supported the Lufthansa Group more intensively with our international experience and proven aviation know-how as the in-house consultancy for Lufthansa and its subsidiaries. Our consulting services include the optimization of operational processes, the identification of potential savings as well as the introduction of measures to increase efficiency. Our successful projects include the reorganization of Germanwings, the development of fuel efficiency strategies and the optimization of internal structures and processes. 

Latest activities

  • Expert aviation solutions for ever-changing realities

    The air transport industry is facing a challenging economic and geopolitical environment. Aviation’s top leaders meet this week at the IATA AGM and World Air Transport Summit in Doha, Qatar to discuss the dynamic situation. Recovery from the effects of COVID-19 continues to progress, but at different rates in different parts of the world. The Ukraine war is having an impact on fuel prices, changing operations and creating uncertainties about globalization. The topic of sustainability is dominating the industry agenda like never before. Creating a customer centric environment by applying new technological developments remains a priority. Airlines need to adapt to this ever-changing environment, and having a smart steering approach to master all these challenges is essential.

    As the aviation industry heads into a post-pandemic era of growth and new opportunities, airlines need to focus on flexibility, efficiency, sustainability and profitability.

    Lufthansa Consulting can support your airline with its comprehensive expert solutions and services. Our specialists equip your airline with the relevant passenger and cargo market perspective and develop a tailored commercial strategy. It is more important than ever to ensure your airline has a robust traffic forecast, the right network and operational strategy including partnerships. Optimal fleet planning and the right choice of aircraft help airlines to adapt to fuel and operational dynamics.  Productive asset deployment and rigorous performance tracking prepare your airline to succeed in a dynamic future.

    Crafting a customer centric environment by applying new technological developments, our experts focus on enhancing customer satisfaction to secure loyalty, increase profitability and realize growth opportunities. Airlines which invest into customer experience measures during challenging and dynamic times will be rewarded with customer loyalty and a lucrative return on investment.

    Move ahead to a sustainable future. Rely on our expertise in the field of airline services!

    Discover our expert services for your airline:

    Our Airline Services overview

    Commercial expertise

    Operations expertise

    Latest podcast "The great awakening – Back to operational stability" and other episodes

  • 14 - 16 Jun 2022 , Hamburg, Germany

    Aircraft Interiors Expo

    Aircraft Interiors Expo: The Destination for the global cabin interiors industry

    The event for the cabin interiors industry is taking place in-person. Delegates come together to meet with leading suppliers to find the latest innovations, discover recent insights and trends from sector experts and reconnect with the global industry.

    AIX is the professional platform where airlines, designers, engineers, specifiers, and manufacturers come together to share, collaborate, and find practical and innovative solutions.  

    Designed to support the global interiors community to create cabin concepts of the future, AIX brings together the widest range of products, ideas, and solutions in one definitive marketplace.

    Cabin Interior is a key element within the customer journey and Lufthansa Consulting delegates are looking forward to innovative developments and ideas on #AIX to further improve the customer experience onboard. The aviation event is important opportunity to discuss trends, cabin innovation and future flying.

    Meet Kira Schleipen, an expert from out Customer Exeprience Team at the Aircraft Interiors Expo.

    Aircraft Interiors Expo event page

  • Lufthansa Consulting in the media: Airline Business/FlightGlobal.com and Airliner World

    Lufthansa Consulting recently achieved a very good visibility in two major aviation trade magazines with statement publications from some of our experts. We highly recommend the article about airline dept in Airline Business/FlightGlobal.com as well as a feature on Africa's aviation potential in the current April issue of Airliner World.

    Airline Business/FlightGlobal.com and Airliner World article

    Also tune into our podcast series AviationTalk with insights into various exciting trend aviation topics on Spotify, Apple Podcast and Amazon Music. Listen to the recent episode “The great awakening – Back to operational stability” or into previous editions.

    Listen to our Lufthansa Aviation Talk Podcast Episode 019 here

  • Lufthansa Consulting ranked among the top consulting firms in Germany

    Lufthansa Consulting is once again represented in the "Best Consultants 2022” ranking of the renowned German business and trend magazine brandeins for the seventh time! The consultant rating is greatly respected throughout a wide range of industries and is based on recommendations from industry experts and client assessments.

    Lufthansa Consulting is listed top of the category "aerospace and defense" The aviation consultancy received the highest possible rating of three points, both in the evaluation of experts and of clients. In the area "transport, traffic and logistics" it achieved two of three points from both evaluator groups.

    "It's absolutely great that we have again been honored by the highly esteemed brandeins magazine in 2022," says a delighted Lufthansa Consulting Managing Director Hannes Müller. "Particularly after the second year of the pandemic, this award means a lot to the entire Lufthansa Consulting team. The success makes us proud and motivates us to continuously go the extra mile for our clients, even in these challenging times. It also confirms that our company is a very attractive employer which supports our current recruitment offensive.”

    brandeins Best Consultants ranking 2022  (in German)

  • Guest lecture "Introduction to Network and Fleet Planning" at Cranfield University

    Our Lufthansa Consulting network and fleet planning experts once again delivered a guest lecture for graduate students at Cranfield University. On 17 February, Arvind Chandrasekhar, Associate Partner and Head of Solution Group Network and Fleet Management as well as Consultant Johann Gies conducted their "Introduction to Network and Fleet Planning" to the students of the MSc in Air Transport Management. The group discussed how network planning works within an organization, the basics of developing a plan and the impact and implications of Covid-19. In addition, the class brought the topic to life through a case study for a new intercontinental route.

    "We greatly value our longstanding relationship with Cranfield University, and thank Professor Andy Foster for inviting us to speak to his class. It’s always a pleasure to engage with the future of our industry," said Arvind Chandrasekhar after the lecture session.

    The postgraduate university has world-class expertise in its sector-leading specialist areas, particularly also in the field of aviation.

Projects

Preparation of intercontinental passenger services and station management

German Airline

Preparation of ten intercontinental stations considering all operational specifications including diverse interfaces such as purchasing, IT, Ground Operations, Product Management, Catering and Security. Coordination of challenges facing the new intercontinental operation such as the organization of different operators, charter and scheduled flights as well as cruise/land operations.

Customer self-service and service center process optimization

European Airline

Higher customer satisfaction and call cost reduction through increase of customer self- service functionalities combined with process optimization at all service centers. Implemented in areas passenger information, voluntary and involuntary rebooking, refund, baggage processes and customer touch points. Production of videos for self-service communicatio n and conducted a comprehensiv e communicatio ns campaign.

Implementation support of the EU-GDPR legal framework requirements

European Airline Group

Created international and company-wide aligned standards for a data protection framework and implemented a politically sensitive international corporate compliance and transformation project. Under the lead of an airline group project manager our specific analytical and methodical expertise and our industry knowledge contributed significantly to the on-time fulfillment of the new legal requirements.


Clients

Best Consultants 2022

Best Consultants 2022: Lufthansa Consulting ranked among the top consulting firms in Germany

Listed by brandeins, the renowned German business and trend magazine, for the seventh time. Lufthansa Consulting ranked top of the category "aerospace and defense" and ranked high in the area "transport, traffic and logistics". The rating is greatly respected throughout a wide range of industries and is based on recommendations from industry experts and client assessments.