Market Page Inter-Branch

About Lufthansa Consulting Inter-Branch

Inter-Branch builds on our renowned expertise in the global aviation industry and transfers this know-how to provide services to clients beyond the aviation industry. Our portfolio covers consulting and implementation services in all aspects of a top management consulting firm. We have identified that many of the areas of expertise in which we have a strong track record can be successfully transferred to non-aviation sectors and vice versa. In particular we focus on global transport and logistics companies, railways, bus line operators, service providers and the main players within tourism and hospitality, and seaports and heliports around the globe.

Over the next few years, companies can expect to face increasing challenges as a result of changing customer demands, market situations, new technologies and the increasing integration of traditional offline and digital channels.

Inter-Branch offers your company innovative services in these areas:

  • - Transferring best practices from the aviation industry (such as safety and risk management, pricing and revenue management, business transformation and cost management, process excellence)
  • - Customer experience, multichannel and loyalty management
  • - Sourcing and procurement
  • - Digitalization
  • - Lean and agile

 

I look forward to discussing how we can create innovative solutions for your challenges.

Latest activities

  • Ranked amongst the best consultants in 2019

    For the fourth year running Lufthansa Consulting has been ranked in "The best consultants 2019" by the German business and trend magazine brand eins. The consultant rating is greatly respected throughout a wide range of industries and is the largest in Germany.

    In the category Aviation, Aerospace and Defense Lufthansa Consulting was ranked on 4th place. The survey showed a very high level of client satisfaction in this category and clients ranked us with the maximum 3 points. It is particularly pleasing that clients have honored the service provided by our aviation experts and recognized the quality we deliver. Lufthansa Consulting was also ranked as one of the best consultants in the sector Transport, Traffic and Logistics.

    By means of an online survey consultants and clients evaluated consultancy companies in the different categories which resulted in the ranking. Over 1800 consultants from 16 different sectors and 1350 high-level managers from a range of industries completed the survey. In addition 235 top managers (Heads of Strategy and Heads of Business Development etc.) from DAX, M-DAX S-DAX and Tec-DAX companies were invited to participate.

    It is a great honor for Lufthansa Consulting to be rated amongst the best consultants in this prestigious ranking. We look forward to the challenges ahead and to continuing in our role as a leading consultancy. 

    brand eins magazine

  • Lufthansa Consulting launches new image film

    Lufthansa Consulting launches a brand new corporate video as a further basis for dialogue with clients in digital media.

    The film, which is available on the Lufthansa Consulting YouTube channel, shows the exciting developments in the aviation business and some of the major challenges like increasing competition, digitalization, capacity constraints or efficiency demands. With powerful images from aviation and consultants at work, it demonstrates that our clients can rely on us as an experienced and innovative partner in this environment. 

    Lufthansa Consulting is an award-winning consultancy working on projects throughout the world. One of the key messages in the film is that our consultants speak the clients' language, listen to their specific needs and work closely with them to implement the solutions devised in projects.

    As the only airline-affiliated management consulting firm with a great passion for the aviation business we would love to be challenged by you!

    Enjoy our new video and feel free to contact us at any time!
     

  • Lufthansa Consulting awarded “Best of Consulting” by WirtschaftsWoche

    Lufthansa Consulting has been awarded the coveted consultancy prize "Best of Consulting 2018" by the German weekly business news magazine WirtschaftsWoche.

    Managing Director Dr. Andreas Jahnke and Project Manager Karel Sucha as well as their client Dr. Josef Adam from Czech Airlines proudly accepted the award for first place in the category "Competitive Strategy" at the award ceremony in Düsseldorf.

    The aviation consultants took part in the WirtschaftsWoche competition for the first time and achieved their goal straight away. The award went to a successfully completed project with Czech Airlines (CSA), the national airline of the Czech Republic.

    The airline found itself in a difficult competitive environment due to the entry of numerous low-cost carriers into its core market Prague and therefore had to change its market positioning.

    Lufthansa Consulting and CSA jointly developed an ancillary revenue strategy and a branded fares concept. They devised the airline’s revenue management and pricing strategy with a revision of the product offer and its re-bundling to serve customer segment requirements. This branded fares concept provides a new customer-centric offer with a-la-carte product elements in order to raise Czech Airlines’ price attractiveness for its passengers and at the same time allows the exploitation of ancillary revenues.

    The implementation of the overall project resulted in a significant increase in ancillary revenues and thus in a positive operating profit for Czech Airlines.

    This pleasing outcome not only delighted Lufthansa Consulting and its client but also convinced the WirtschaftsWoche jury.

    > Wirtschaftswoche Picture Gallery (5/29)
    > Wirtschaftswoche Dossier Best of Consulting (page 16)

  • 30 years competence as independent Lufthansa Group subsidiary

    This year Lufthansa Consulting is celebrating its founding as a limited company 30 years ago. All in all, the aviation consultancy has now been providing expertise and services to clients for more than 40 years starting in 1976 as a department of Deutsche Lufthansa AG.

    Lufthansa Consulting operates worldwide, providing specialist expertise in all areas of commercial aviation and offering a range of custom-made services to airlines, airports, aviation authorities as well as to related industries and institutions. The German management consultancy currently employs 100 full-time and freelance staff, and in addition to the headquarters in Frankfurt has an office in Moscow and Rio de Janeiro. In-house consulting work for the Lufthansa Group companies has gained in importance over the past five years.

    What sets the company apart from its competitors is the way in which it supports its customers and helps them to implement solutions developed in projects with a passion for the aviation industry. This hallmark has paid off: more than 3.000 projects were successfully concluded over the past 30 years. Lufthansa Consulting has even more reason to celebrate. This year, the aviation consultancy was awarded as one of Germany’s leading consultancies from an esteemed German business magazine for the third time in a row. 

    The info graphic shows the highlights from 1988 until today. 

  • Digital transformation defines customer relationship management

    Digital transformation is of rising importance for the aviation industry. To keep up with increasing passenger demands, airlines and airports urgently need to expand their customer offerings with regard to digital services. Consequently, it is one of the main topics at this year’s Passenger Terminal Expo & Conference in Amsterdam from 14 -16 March, dealing with the most recent issues and innovations of the aviation business. Senior Consultant Georg Baust will represent Lufthansa Consulting at this event and will give a speech entitled “Don’t adapt, innovate – increase customer experience with digital transformation”

     In order to stay competitive it is key for airlines and airports to adjust to technological developments. As the customer journey and experience should always be the main focus of a successful business, an orientation towards customer needs and habits is essential. Nowadays, those needs are mostly influenced by the use of digital media. The task for airlines and airports is to create possibilities and solutions to embrace the potential of digitalization. 

     For instance, Lufthansa Consulting supported and accompanied the implementation of wireless internet connection to passenger-owned devices and inflight internet connectivity on long-haul as well as short-/medium haul flights for a major European airline client. The advantages of digital connectivity have significantly improved customer experience and enhance a sustainable revenue perspective. The successful interaction with customers provides customer loyalty with higher lifetime value. After all, only customer loyalty can assure long term profitability. 

Award

Best of Consulting

Lufthansa Consulting has been awarded the coveted consultancy prize "Best of Consulting 2018" by the German weekly business news magazine WirtschaftsWoche. The aviation consultants took part in this competition for the first time and achieved their goal straight away with first place in the category “Competitive Strategy”. The award went to a project which was successfully completed with Czech Airlines (CSA), the national airline of the Czech Republic. Lufthansa Consulting and CSA jointly developed an ancillary revenue strategy and a branded fares concept. The implementation of the overall project resulted in a significant increase in ancillary revenues and thus in a positive operating profit for Czech Airlines.