Market Page Inter-Branch

About Lufthansa Consulting Inter-Branch

Inter-Branch builds on our renowned expertise in the global aviation industry and transfers this know-how to provide services to clients beyond the aviation industry. Our portfolio covers consulting and implementation services in all aspects of a top management consulting firm. We have identified that many of the areas of expertise in which we have a strong track record can be successfully transferred to non-aviation sectors and vice versa. In particular we focus on global transport and logistics companies, railways, bus line operators, service providers and the main players within tourism and hospitality, and seaports and heliports around the globe.

Over the next few years, companies can expect to face increasing challenges as a result of changing customer demands, market situations, new technologies and the increasing integration of traditional offline and digital channels.

Inter-Branch offers your company innovative services in these areas:

  • - Transferring best practices from the aviation industry (such as safety and risk management, pricing and revenue management, business transformation and cost management, process excellence)
  • - Customer experience, multichannel and loyalty management
  • - Sourcing and procurement
  • - Digitalization
  • - Lean and agile

 

I look forward to discussing how we can create innovative solutions for your challenges.

Latest activities

  • Lufthansa Consulting exhibits at World Routes 2021

    Lufthansa Consulting’s Air Service Development (ASD) experts will be present at the World Route Development Forum from 10 – 12 October 2021 in Milan, Italy. Senior Partner Ronald Schulz together with Consultants Luisa Grasshoff and Johann Gies welcome visitors to their exhibition stand P26 and will present their services for airports and the wider aviation industry, tailored to the needs of a post-COVID recovery.

    ”During and after the crisis, Air Cargo has gained much in importance for passenger carriers. It has become an important factor to consider when convincing airlines of operating a new route. Hence, Lufthansa Consulting now offers an enhanced ASD product including Air Cargo”, says Ronald Schulz.

    Air Service Development aims at increasing airports’ and destinations’ connectivity and accessibility to the mutual benefit of airports and operating carriers, as well as to the travelling public. With traffic picking up and pandemic related travel restrictions being eased, the industry has started its recovery journey. More than ever before it is critical for airports to find themselves on carriers’ route maps again. Lufthansa Consulting supports them with its unique ASD product offering the clear benefits of increased connectivity as well as improved aeronautical and non-aeronautical revenue generation.

    Lufthansa Consulting, thus, provides airports with experience both in passenger as well as cargo planning and operations, aided by access to various data bases, proven methodology, and deep expertise of the consultants. Its ASD projects help airports to transform their commercial aspirations into clear and compelling Route Studies targeting specific airlines on individual basis. This now covers both, Cargo-ASD for freight carriers, and ASD+Cargo for passenger carriers. “When we look at passenger services, the level of cargo reflection in Route Studies can be individualized as per airport and route-specific requirements,” Schulz says.

  • Beyond the crisis: Leveraging airline consolidation for air transport industry sustainability

    Air transport plays a fundamental role in Africa’s socio-economic development. The sector is a catalyst for promoting tourism and fostering trade and regional development. However, Africa represents less than 3% of global air traffic and over the past 15 years, the continent has had the lowest level of market consolidation compared to the other regions in the globe. 

    The African Airlines Association (AFRAA), Lufthansa Consulting and Kenya Airways staged a high level workshop on 14th September 2021 on African airlines consolidation to discuss the reasons for few partnerships and limited airline consolidation, the challenges and benefits of consolidation and measures for action by industry stakeholders to address the situation. 

    Mr Abdérahmane Berthé – AFRAA Secretary General, in his remarks stated: “The aviation sector is reeling from the impacts of Covid-19 pandemic. We need to devise new approaches of doing business in the face of increasing concerns on the sustainability of African Airlines. A crucial element in the success of the African airlines is consolidation and collaboration. The engagement of States, airlines and all the relevant stakeholders is necessary to effectively achieve the required outcomes on airline consolidation in Africa.”

    Speaking during the workshop, Kenya Airways CEO Allan Kilavuka said: ”It is crucial to retrace and learn from the footprints of consolidation from different parts of the world as we reset Africa’s aviation towards our collective dream for flying to a better future. Consolidation and collaboration are essential ingredients for resilience and sustainable business operations of airlines.  The ripple effect of strengthened collaboration amongst airlines will be an increase in the industry’s contribution to the sustainable development of Africa and therefore we must elevate the tenor of discourse and make the airline industry matter in and for Africa”.

    Ms. Catrin Drawer - Head of Market Africa, Lufthansa Consulting stated: “We require to meet the challenges of the “New Normal”, a reset in our thinking and approach. We require new business models, meaningful innovations in operations, adaptive management open to change, a growing true synergistic relationship between airlines and other relevant stakeholders. New challenges need new solutions now and in future to bring both resilience, and sustained success. Thus, synergy and meaningful partnering, whether through existing contracts and alliances or new agreements, will be essential. We cannot bring back yesterday but we may together shape the future.“

    Lufthansa Consulting experts provided an in-depth analysis and background of consolidation of airlines from a global to an African perspective. The impacts of consolidation for African airlines, passengers, cargo, air transport growth and connectivity were discussed. Case studies were presented at C-level by Kenya Airways, Air Afrique and Ethiopian Airlines to enrich the discussions with first-hand experiences on the challenges, benefits of consolidation as well as the lessons learnt. 

    Industry recommendations
    The forum articulated the following recommendations for action by the industry:
    i.    Consideration of various models of consolidation including equity partnerships between two airlines or across a group of investments, cooperation between two or more well-matched airlines, or the formation of a new common airline. The concept of “Air Afrique” remains a valid consideration for Africa.
    ii.    Implementation of appropriate corporate governance structure is necessary for consolidation. Political interference in the airline management is to be avoided.
    iii.    Call to Development Finance Institutions (DFIs) to finance the feasibility study of consolidation models.
    iv.    Call for uniform implementation of harmonized regulations and the establishment of an enabling working relationship between regulators, airlines and Regional Economic Communities (RECs).
    v.    Enhancement of cooperation among African airlines (alliance of airlines, pooling resources, code sharing and interlining).
    vi.    Call for support and commitment from Governments for airline consolidation in Africa.
    vii.    Urge airlines to carry out careful evaluation of potential consolidation/partnerships based on factual data.
    viii.    Exploration of cargo opportunities for air cargo consolidation.
    ix.    Call for government and private sector collaboration to achieve concrete steps in airline consolidation.
    x.    “Walk the Talk” - translate ongoing discussions into action in the interest of delivering accelerated benefits to the aviation ecosystem 

    The important workshop brought together over 200 participants comprising airline CEOs, C-level representatives from airports, CAAs and other African air transport decision makers as well as the media. 

    About AFRAA
    The African Airlines Association, also known by its acronym AFRAA, is a trade association of airlines from the member states of the African Union (AU). Founded in Accra, Ghana, in April 1968, and headquartered in Nairobi, Kenya, AFRAA’s mission is to promote, serve African Airlines and champion Africa’s aviation industry. The Association envisions a sustainable, interconnected and affordable Air Transport industry in Africa where African Airlines become key players and drivers to African economic development.
    AFRAA membership of 46 airlines cuts across the entire continent and includes all the major intercontinental African operators. The Association members represent over 85% of total international traffic carried by African airlines. Follow us on Facebook, LinkedIn, Twitter and YouTube.

    About Kenya Airways
    Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 41 destinations worldwide, 34 of which are in Africa and carries over four million passengers annually. In 2020 KQ was named Africa’s Leading Airline by the World Travel Awards. It continues to modernize its fleet with its 32 aircraft being some of the youngest in Africa. This includes its flagship B787 Dreamliner aircraft. Kenya Airways services cargo flights including London, Amsterdam, Guangzhou, Sharjah, Mumbai and over 25 intra-Africa routes in addition to its passenger network. The on-board service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10. Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in Nairobi. For more information visit www.kenya-airways.com Follow us on Twitter, Facebook, LinkedIn and Instagram


    About Lufthansa Consulting     
    Comprehensive advisory services - Aviation is our business 
    Lufthansa Consulting is an aviation and management consulting company, which is dedicated to assist international clients from the aviation sector and related industries to meet the challenges of the future successfully. Since 1988 the company has provided services and solutions to the air transportation industry in more than 3500 projects worldwide and is an independent subsidiary of the Lufthansa Aviation Group (Deutsche Lufthansa AG). 

    Lufthansa Consulting is in the unique position of offering comprehensive consultancy and expertise to aviation specific client groups: air carriers, airport authorities, civil aviation authorities, governments, investors, financial institutions, manufacturers, other industries and service related entities. We know the aviation business and we take pride in implementing our solutions.

    Follow us on LinkedIn and Twitter and listen to our podcasts on Spotify, Apple Podcast and Amazon Music
     

  • Podcast: Challenges and solutions for Ground Operations – GO2030

    Ground Operations resembles one of the key pillars in aviation. Lufthansa Consulting’s initiative “GO 2030 – Ground Operations 2030”, is the umbrella for various deep dives into five focus topics of Ground Operations. In this podcast episode, our expert Eric Kuhn presents the identified focus topics, major challenges of Ground Operations, as well as solutions to those challenges. Together with the new podcast host, Sebastian Kaiser, he also gives an outlook on how aviation mega trends will affect the future of Ground Operations.

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Sebastian Kaiser – Consultant in the Solution Group Customer Experience

    Expert:
    Eric Kuhn – Consultant in the Solution Group Infrastructure & Operations

    Besides this podcast episode you can also read the lead article of GO2030  which has been published already.

    Throughout the upcoming months, Lufthansa Consulting will share various deep dive articles reflecting the focus areas of GO2030. The series of articles and the podcast episode aim at answering the core questions outlined in the article as well as giving a solid base for preparing for the future Ground Operations.

  • Podcast: Airline consolidation and operational integration – Key considerations and challenges

    In this episode, we discuss airline consolidation: something which aviation experts expect to intensify once the COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally?

    Our experts have worked on operational integration projects in the past and share their experiences and learnings with the listeners. 

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Dominique Bayer – Consultant and expert in crew management

    Guest:
    Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
     

  • Monetizing customer experience: how to create value for your customers and your business

    Truly listening to your customers will benefit your business – a statement many managers have become accustomed to hearing. In order to deliver on that promise, customer experience measures need to be orchestrated along the customer journey and in accordance with actual customer needs: Here’s a quick guide on how to exploit the potential and reap the benefits of customer experience.  

    A focused view on the customer
    In an increasingly faster spinning world, where technologies disrupt businesses and incumbents need to think about strategies how to prevail against new market entrants, neglecting customer experience might be a ‘dangerous’ undertaking. Now that the aviation market is seriously struck by the Covid-19 crisis, it is all the more important to choose the right portfolio of customer experience measures. It is of paramount importance to reestablish customer satisfaction and, thus, reap benefits from short-term measures quickly as well as make the right decisions for longer-term investments today in order to, ultimately, find a fast track out of the crisis and stay relevant in the future.

    Customer experience is not an end in itself but rather an overarching concept that needs to be orchestrated carefully with regards to investment, timing, and in accordance with customer needs in order to produce the much sought-after return on investment.

    Read the full article here

    Related articles

    White Paper: Bringing Customers Back

    How digital solutions, services and technologies help organizations become more flexible and improve the travel experience for passengers

    The new ‘sanitized’ air travel customer journey: possibilities for a post COVID-19 world
     

    Further insights from Lufthansa Consulting’s aviation experts are available here.