This two part podcast series is based on the whitepaper: Bringing Customers Back - Trends in Customer Experience in times of Covid-19. Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in times of the pandemic? What do they expect in exchange for their money?
In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.
Listen to the podcast on Spotify, Apple Podcast and Amazon Music
You can also listen to the podcast here
Dominique Bayer – Consultant
Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
Whitepaper: Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com