This year will certainly go out with a bang following the announcement that Lufthansa has been awarded 5-Star certification – the first and only airline in Europe to receive this coveted rating. It is exciting news from our point of view and makes us proud to be part of the Lufthansa Group. We would like to take this momentous occasion and look back on our work for our parent company Lufthansa and the Lufthansa Group companies during 2017.
Lufthansa Consulting in particular supported Lufthansa and Miles & More – as in previous years they are still our most important in-house clients. Moreover, our experts performed numerous projects for Eurowings and Austrian Airlines, Lufthansa Technik and Lufthansa Cargo as well as for Lufthansa Aviation Training.
Our consulting services focused on our specialist expertise in the following areas: Product and Marketing Management, Organization and Strategy, Network and Fleet Planning, Procurement and Accounting as well as Customer Management, Flight Operations, Safety Management and Finance.
Throughout 2017, the aim of our activities has been to achieve growth and economic stability. Lufthansa Consulting supports the integration of additional capacity into Eurowings and further developments in organic growth in the Group’s point-to-point traffic.
Gaining a fifth star required enormous effort, and in many product strategy and product development projects our consultants demonstrated their methodical and functional competencies. Increasingly, individualized customer recognition, quality of service and customer perception are key success factors, and are more and more influenced by the digital change and new customer interaction channels. Here we constantly strive to master the challenges facing the aviation industry by conducting customer centricity solution groups.
This year Lufthansa Aerial Services focused its attention on developing UAV-based services in cooperation with large-scale industrial clients, particularly in the wind energy, construction and power line segments. Besides the successful development of customer services, Lufthansa Aerial Services is now offering its first standard services on a national and European level. In collaboration with Phase One Industrial, innovative inspection and maintenance solutions are being tested to provide clients with incredibly accurate photos which enable precise data analysis. Dedicated members of the team are also deeply involved in developing UAV regulations in collaboration with governmental institutions in Germany and also in forming consistent regulations throughout Europe in collaboration with European agencies.
Lufthansa Consulting is very much looking forward to contributing further to the overall success of the Lufthansa Group.