Read the article by Lars-Michael Wendel and Michelle Buhl published in the current issue of Africa Skies.
Understanding customers has never been more important for the aviation industry in order to identify and prioritize product and service investments effectively. In the article Shaping flexible organizations a customer experience perspective, our expert, Sarah Espinoza explains why an invest in customer experience improvement measures today can help airlines and airports to stay competitive in the long run.
Airlines are now facing the challenge of reducing staff while ensuring flexibility for ramp-up, managing public opinion and corporate culture.
Insights by Hannah Kugler, Associate Consultant, business psychologist and former flight attendant. She is an expert for governmental and regulatory affairs and Matthias Rolfs, Consultant, former airline pilot and expert for flight operations and airline organization, They are both members of the Solution Group Flight Operations and Safety Management.
Aviation as a whole is being hit hard by the ongoing restrictions in travel. The air cargo business has also been affected, but to a lesser extent.
Christopher Karp, a cargo expert from the Network and Fleet Management Solution Group, addresses the outlook for the industry on three dimensions – volume (demand), capacity (supply) and yield levels.
State aid in one or multiple forms will likely be required by most if not all carriers and can be immensely beneficial, if provided intelligently.
Insights from Henrik Mädler, Senior Consultant in the Solution Organization, Strategy and Finance at Lufthansa Consulting
Airports are now dealing with the challenge of adapting operational procedures and terminal infrastructure to the industry’s new normal.
Read the article by Tim Möws and Dennis Uderhardt, experts in the Infrastructure and Operations Solution Group.
Deploying small aircraft within a geographic niche is still highly relevant as the industry slowly recovers. Surviving the crisis will require a willingness among stakeholders in the regional airline business to explore three key avenues: state support, partnership or collaboration models and, in some cases, possible consolidation.
Arvind Chandrasekhar and Michelle Feil from the Solution Group Network and Fleet Management share their insights.
With air traffic down to a fraction of its volume from three months ago – and while overwhelmed with emergency support negotiations – should policy makers review their aviation planning frameworks?
Article by Hans-Dieter Janecke, expert in the Infrastructure and Operations Solution Group and Christopher Karp, expert in the Network and Fleet planning Solution Group
When Covid-19 hits a prospering leasing market, the effects will be substantial. It is expected that significant capacity adjustments will lead to a wave of premature lease returns and present unprecedented challenges to aircraft operators (lessees) and leasing companies (lessors).
Insights by Dr. Axel Schauenburg, Associate Partner and leader of the Solution Group Maintenance and Engineering.
The global aviation industry is cautiously taking to the skies once again. In nearly every region, air passenger capacity (seats) is rising in June as compared to previous months.
Insights from Wasiq Khurshid, Solution Group Network and Fleet Management and Arvind Chandrasekhar Associate Partner and Solution Group Leader.
A new ‘sanitized’ passenger journey awaits travelers around the globe: While recovering passenger travels will be a major challenge for the upcoming years, airlines and airports alike are already working on re-establishing consumers’ confidence in future traveling through innovative solutions, empathy and care.
Read the article by Julian Wildtraut
Airports, that succeed beyond the obvious initiatives of increased hygiene and sanitizing measures, will be the ones leaving a lasting impression.
Elena Plaumann, Martin Neuser and Michael Baltosee share their combined expertise in Operations and Handling, Customer Experience and Infrastructure and Logistics.
The Covid-19 crisis has hit the aviation industry harder than anything else for the last seven decades. Whilst passenger numbers went back to levels of the 1950’s, cargo has been hit much less – and the lost capacities caused soaring airfreight rates.
Managing Consultant Christian Meyer asks: Will cargo become a focal point of airlines’ post Covid-19 recovery?
With the gradual resumption of air traffic post Covid-19, airports need to consider appropriate measures – physical in the short term, digital in the long term.
Martin Neuser and Felix Piper, experts in the Customer Experience Solution Group specializing on airport commercial and operational topics at Lufthansa Consulting, reflect on the impact of Covid-19 on touch points along the customer journey.
Within a couple of weeks, historic data as the foundation to monitor trends and performance has become irrelevant, shaking up the foundations of revenue management and pricing. Real-time data will play a significant role for airlines to make decisions by considering market-specific factors.
Read the article by Nadine Meichsner, expert in the Sales and Revenue Management.
Airlines with a successful loyalty program have an advantage in trying to overcome this crisis. How can airlines benefit from their loyal customer base and what should airlines do to ensure their customers’ loyalty in the future?
Read the article by Vera Aurbach, expert in the Customer Experience Solution Group.
With the aviation world slowly initiating a recovery from the capacity shock resulting from Covid-19, stakeholders within the industry – airports, airlines, regulators, governments, investors and lessors - are in need of reliable demand forecasts in order to strategize and plan for the future.
Our authors: Arvind Chandrasekhar is an Associate Partner at Lufthansa Consulting, and leads the Solution Group Network and Fleet Management. Wasiq Khurshid is an expert in the Solution Group. The authors would also like to thank Philipp Khokhlov for his support and contributions.
To revive traffic regional airports will need to think creatively – including exploring greater cooperation among themselves to ensure viable service.
Insights from Karel Sucha, Managing Consultant and expert in Air Service Development for airports, and Arvind Chandrasekhar, Associate Partner and Head of Solution Group Network and Fleet Management.
COVID-19 pandemic has seriously disrupted the aviation industry including both airports and airlines. Unless a significant improvement of the current situation takes place, which is unlikely, a financial bailout for some regional airports will be inevitable in the coming months.
Read the article by Haihong Xu, an aviation financial expert in the Solution Group Organization and Strategy.
The consequences of the Covid-19 pandemic are expected to trigger long-lasting changes in customer habits, expectations and decisions. To remain relevant and competitive, airlines need to rethink and redesign commercial strategies to adjust products and services for the first weeks and months with the resumption of service.
Read the article by Laura Nostadt, expert in Customer Experience and Nadine Meichsner, expert in Sales and Revenue Management.
The webinar ‘Partnering for a Better Tomorrow: Impact of COVID-19 and the way forward’, hosted by RateGain on April 21, 2020, brought together industry experts to discuss the impact of the pandemic and the path forward for airlines, particularly from a commercial perspective. The session covered the latest developments in China and lessons learned, the approach to network and route planning, the impact on regional carriers in Europe and how to prepare for ‘Day 1’ of service resumption.
Read the key insights from Lufthansa Consulting’s experts Arvind Chandrasekhar and Nadine Meichsner
Overwhelmed by the dimensions of this crisis, airports worldwide suffer from the operational and financial impact. Flexibility and immediate adaption to the rapidly changing market environment is now key to success. Comprehensive Enterprise Risk Management (ERM) enables airports to respond faster and more efficiently to any crisis, whenever it may come.
Read the full article by Dennis Uderhardt, expert in the Solution Group Infrastructure and Operations at Lufthansa Consulting
While most aircraft sit idle on the ground with uncertainty as to when regular flight patterns will resume, what can an airline MRO organization do? We take a look at the various options airline MRO organizations have to manage the Covid-19 impact, whilst remaining productive and planning for the future to emerge from the crisis stronger, smarter and more efficient.
Read the full article by Dr. Axel Schauenburg, Associate Partner at Lufthansa Consulting and Head of Solution Group Maintenance and Engineering.
COVID-19 will have a drastic impact on the aviation industry for some time to come. Basic measures for crisis response and cash conservation will not suffice; it is time to act aggressively.
Read the insights of Arvind Chandrasekhar, Associate Partner and Head of Solution Group Network and Fleet Management.
In the face of an unprecedented crisis, airports should respond pro-actively and plan for the aftermath in order to recover and come back strong. The industry can navigate this crisis and come out stronger by responding proactively, with a mix of instant measures for recovery as well as mid to long term scenario planning.
Article published by ACI Africa in the Covid 19 section: Best Practices, Guidelines and Analysis from ACI Africa partners
With airport car parking constantly evolving thanks to new technologies and a changing environmental landscape, Lufthansa Consulting's expert Martin Neuser looks at how regional airports need to adapt to ensure they don't miss out on this non-aeronautical revenue stream.
This article has been published in the March issue of Regional Gateway magazine.
One of the most striking developments in the aviation industry over the last 15 years is steady industry consolidation, resulting in the rapid rise of airline groups. In most cases, these groups operate using multiple Air Operator Certificates (AOCs) as production platforms for air transport services. Some carriers are multi-brand ‘portfolios’, several others operate as a single customer brand. Owning multiple AOCs introduces complexity, but also the opportunity for an airline to differentially position each production platform.
This piece, written by our consultants Lars-Michael Wendel and Arvind Chandrasekhar and published in the February 2020 issue of Air Transport World magazine, introduces a spectrum of strategic options for an airline or airline group to steer multiple AOCs, balancing the degree of integration with the level of independence and potential for brand differentiation. Through three case studies it discusses the drivers of this strategic choice and its implications. The article also highlights key considerations airline managers must address in order to establish efficient, productive and flexible multi-AOC operations.
Against the background of IATA's forecast in October 2018 that the number of air travelers will reach 8.2 billion in 2037 airlines and airports have to cope with such growth and should preferably benefit from this development. Airports, in particular, face specific challenges to increase their capacity due to high capital requirements and complicated consultation and decision-making processes. On top of these difficulties, the financing of infrastructure projects themselves can be a challenging task. In most cases, current airport owners cannot finance their projects only through debt financing and have to share parts of the ownership with new investors. If an airport is currently owned by a governmental authority, a Private Sector Participation (PSP) in terms of either concession or other forms of private ownership, can be one of the choices. Thus, it is important for airports to develop these opportunities and present them to investors.
In its current edition AFRAA's African-skies magazine has published an article by our experts Haihong Xu and Hans-Dieter Janecke on how airports can attract the most suitable partner for suistanable growth.
A profound Air Service Development program has major benefits for a wide range of stakeholders. The airport’s shareholders profit from increased shareholder value and return on investment whilst also preserving the sustainability of the airport strategy. Passengers embrace having greater connectivity to the world allowing them to travel to more destinations in a flexible manner. They also profit from lower ticket prices due to increased competition. Consultant Luisa Grasshoff’s shares her insights in an article published in the latest issue of Africa Wings.
The Regional Gateway magazine has published an article of Lufthansa Consulting's expert Martin Neuser in its September issue.
Martin explains why a customer-centric approach for regional airports is key to success when it comes to non-aeronautical revenues.
Digital innovations are challenging the traditional aviation business, particularly in Africa. In the August-October edition of Africa Wings Journal, the official publication of AFRAA, Lufthansa Consulting's Managing Consultant Maciej Mazurowicz discussed in an article how creative and collaborative approaches can solve competitive challenges and unveil true potential.
This year Lufthansa Consulting is celebrating its founding as a limited company 30 years ago. All in all, the aviation consultancy has now been providing expertise and services to clients for more than 40 years starting in 1976 as a department of Deutsche Lufthansa AG. The info graphic shows the highlights from 1988 until today.
In its September edition the AviTrader MRO magazine has presented an article of Lufthansa Consulting’s expert Volker Hildebrand, who explains the current state of digitalization in aircraft maintenance. He advises how to benefit from the significant potential of digitalization for the MRO (Maintenance Repair and Overhaul) and CAMO (Continuous Airworthiness Maintenance Organization) business.The download is now available here.
Whether legacy, low-cost or hybrid carriers, they are not yet able to completely exploit the huge source of ancillary revenues. In the AUG-OCT issue of AFRAA's magazine Africa Wings Lufthansa Consulting's experts have summarized most important ancillary revenue strategies in order to help airlines to optimize their current practices. Here you can read the full article.
Digital development is expected to bring disruptive changes and innovations to the aviation industry. Managing Consultant Georg Baust has written an article on that topic in the latest issue of the International Airport Review magazine entitled “Digital Transformation and its effect on the customer: Creating a travel eco-system”. He focuses on the influence and opportunities offered by digital transformation in regard to a thorough customer experience. The download is now available here.
Traffic forecasting in aviation is no easy task, not least for airports. Nevertheless, it is essential to anticipate potential developments and perform risk assessments well in advance. This calls for reliable and solid data analysis and a deep understanding of the market and industry environment. Lufthansa Consulting's experts know how to support airports with their special methodology. Take a closer look at the various possible scenarios.
In its recent issue the Arabian Aerospace magazine has published an article of Lufthansa Consulting’s experts Arvind Chandrasekhar and Guillaume Schmidt, which discusses the current developments of the big three middle east airlines. Qatar Airways, Emirates and Etihad Airways have all listed constant growth in the last ten years. The story enlightens the strategies that lay behind those businesses in regard to partnerships, expansion and future prospects. The download is now available here.
Lufthansa Consulting’s Solution Group Maintenance & Engineering has completed its latest White Paper, which discusses the current situation among MRO market participants and shows a new integrated approach towards improving an airline's or MRO service provider's financial situation by reducing maintenance costs and increasing aircraft utilization. The free download is now available here.
Lufthansa Consulting recently presented the results of their market study and the potential for Bolivia’s aviation sector to the country’s public authorities. One of Bolivia’s most important business journals, Cash, has published a detailed article in this context. Here you can read the full story in Spanish.
Lufthansa Consulting’s Inter-Branch division launched a study of the contact center market. The aim of this cross-sectoral survey – known as the “CCI – Contact Center Index” – is to examine the maturity of corporate contact centers, their integration, organization and procurement strategies, including price benchmarking. It also analyzes the strategic goals that companies pursue with their customer contact centers and their significance in terms of customer experience management. Results now available.
In an interview with the Russian regional industry magazine Vestnik, Stanislav Solomko shared his views on the development of Rostov-on-Don “Yuzhny” Airport. He explained the possible development scenarios – conservative, most likely and optimistic – which have been considered for the preparation of the traffic forecast, both for passengers and cargo. Stanislav Solomko is Head of Market Russia and the Baltic States, and Associate Partner at Lufthansa Consulting.
All global industries have to face the challenges of digitization and changing customer needs. Companies that are able to systematically collect and evaluate customer data and offer an increasingly personalized service will continue to have the best market opportunities in the future. The Lufthansa Consulting Executive Circle provides a forum for executives and specialists in their field to discuss strategically important topics within a small expert group.
Experts and high level executives come together to discuss how best to fulfil customer needs and achieve customer service excellence. The Executive Circle event considers innovative solutions for customer management and to boost loyalty.