Regional Market Southern Africa & Indian Ocean

About Lufthansa Consulting Southern Africa and Indian Ocean

Southern Africa and Indian Ocean is an exciting and dynamic area, which is currently experiencing strong economic growth and increased tourism. This leads to a demand for intermodal transport infrastructure solutions to serve the markets and satisfy international investor requirements. Passengers and goods need safe and reliable transport. Establishing a comprehensive civil aviation administration framework is crucial to ensure safe and secure operations and open sky policies. We are experienced in the intricacies of the strategic development and capacity building of airports and airlines in expanding markets.

Iraq and Jordan also lie within my area of responsibility. Both countries require a competitive aviation infrastructure and need to enhance their CAA framework. Modern and reliable airlines are key to keeping pace with the challenging Middle East and European carriers. A strong aviation industry will be able to support the local economy in the future for the benefit of the communities and their people.

Please feel free to contact me at any time to discuss the challenges you are facing in the transport sector. 

 

Latest activities

  • Through severe turbulence to new heights for regional airports

    News headlines for the entire aviation industry have become vastly negative. The latest consternation report was released by ACI Europe, warning of nearly 200 airports facing bankruptcy by the end of 2020, if there is no additional governmental aid. Many of these gateways are regionals that are significantly affected by the crisis. 

    Airport success factors are a field of challenges for regionals 
    The major levers influencing the airport’s success, constitute great challenges for many regional airports in the long-term. The combination of market demand, customer and route network potentials, state-of-the-art infrastructure, high performance, competitive cost structure, low competition and diverse service and revenue portfolios set successful airports apart from those which are struggling. Caught in the circle of challenges, regional airports often have a hard time to overcome difficulties and implement individual success levers. 

    Thinking outside of the box is key to conquer challenges 
    The Corona virus pandemic has undoubtably intensified the burdens of regional airports. Thus, airport operators and investors are now at the brink of reinventing regional air traffic. 
    Regional airports can reach new heights in all markets by applying innovative, transformative and integrative business solutions. Together with a can-do attitude which faces forward and keeps customers in the focus of their actions, through strong and lasting business relationships, airport managements will be able to achieve sustainable and measurable results.

    Read the full article on regional airports here 

    The author, Sascha Vogel, is a Consultant in the Solution Group Infrastructure and Operations. Also read his article on Airports en route to the “New Normal” – Rightsizing of infrastructures and operations

    Further insights from Lufthansa Consulting’s aviation experts are available here
     

  • Initial results of the Airline Operational Excellence Survey

    While the airlines are currently entering one of the most difficult winters of their modern history, they continuously ask themselves: how to re-invent their business to secure a place in the so called “new normal”? The operations, among other areas, will have to change significantly. To inspire the stakeholders and decision makers, Lufthansa Consulting is releasing initial results of its Operational Excellence Survey. The survey was carried out shortly before Covid-19 hit the world and its results might offer valuable insights into how to do things differently, when starting arguably from scratch. There is a great potential in digitalization, however this comes at cost and funding might not be immediately available. Yet the upcoming quiet winter period is a great opportunity to review airline operations and make sure that the basics are done right and that, once ready, the organization is prepared for a new era of airline operations.

    The initial results focus on the areas Operational Excellence, Planning, Steering, OCC and Perfomance Management. The article calls airlnes to consider these learnings from the past when rebuilding their airline operations for the "new normal“ and use the inspiration from the initial results of our Airline Operational Excellence Survey.

    Read the initial results of the Airline Operational Excellence Survey here

    If you want to learn more about the survey and challenge our results, as well as your current plans on the way to achieving Operational Excellence, please get in touch with the authors of the study:

    Martin Sedláček, Associate Partner and Head of Solution Group Flight Operations and Safety Management

    Anna Sauer, Senior Consultant in the Solution Group Infrastructure and Operations (Ground)

    You can also listen to a podcast from our series Aviation Talk where our two authors share insights on Airline Operational Excellence: Link to podcast

     

     

  • AVIATIONVSCOVID19: Key takeaways from the industry’s first virtual innovation challenge

    One World - One Love - One Aviation. Under this motto, employees from the Lufthansa Group launched #AVIATIONVSCOVID19, aviation industry’s first virtual innovation challenge, to gather aviation enthusiasts from all over the world to reimagine the future travel experience.

    In this podcast episode, the lead organizers of the event share first-hand insights and the listeners will learn how 8 virtual teams within 60 hours found solutions on how to connect people and the world again! This episode is an inspiration not only for aviation, but for all industries on how to work with the design thinking method virtually, to overcome barriers of cooperation and to turn the COVID crisis into an opportunity for innovation.

    Moderator: 
    Dominique Bayer – Consultant
     
    Experts and Lead organizers of the “AVIATIONVSCOVID19” event
    Nadine Meichsner – Consultant at Lufthansa Consulting in the Solution Group Sales & Revenue Management
    Aman Bhattarai - Senior Analytics Consultant at zeroG and Lead Organizer of the Impact Week
    Anna-Lena Drewitz - Manager Innovation & Strategy at Lufthansa Group Business Services and Lead Organizer of the Impact Week

    Listen to our podcast: AVIATIONVSCOVID19 - the virtual innovation challenge

    Link to the AVIATIONVSCOVID19 Event

    NEW! Aviation Talk podcasts now available for streaming

    We are pleased to announce that our Lufthansa Consulting podcasts are now available for streaming and downloading on Spotify, Amazon Music and Apple Podcasts. Tune in on your favorite app for interesting interviews and conversations on issues which matter most in the aviation industry. 

     

  • Digital solutions, services and technologies improve passenger travel experience

    Digital services based on disruptive technologies are core pillars of any flexible and future-ready organization. Deploying them alongside the travel journey helps to create a customer centric, seamless experience and restores lost trust during times of crisis. The greater an organization’s digital competence, the more flexible it is. According to trend study results, passengers demand digital solutions to accelerate and control their journey. They recognize them as a means to recover COVID-19 induced lack of confidence and feelings of insecurity. For organizations capable of respectively shifting management focus and meeting certain requirements already during crisis recovery, this will mean future flexibility, adaptability, customer retention and long-term profitability.

    Read the full article here

    This article is part of Lufthansa Consulting’s ongoing series Shaping flexible organizations: how to deal with Covid-19 uncertainties focusing on the new decision criteria of customers and how to adapt the revenue management, sales and distribution strategy. 

    If you are working for an airline, airport, ground handler, OEM, MRO or an aviation authority, we invite you to follow our article series on shaping flexible organizations.

    Other articles in the series “Shaping flexible organizations”

    Airports en route to the “New Normal” – Rightsizing of infrastructures and operations

    The new normal customer: New decision criteria determine how airlines can adapt their revenue management, sales and distribution

    A customer experience perspective on how to deal with COVID-19-induced uncertainties

    Flexible rightsizing of airline staff in times of uncertainty

    Shaping flexible organizations: an organizational perspective

    Stronger together: airline partnerships as a means of surviving COVID-19 and thriving thereafter

    Shaping flexible organizations: how to deal with COVID-19-induced uncertainties

  • help alliance project in Uganda

    Even during the Corona crisis, help alliance project "Farming goes to school" at St. Anthony Secondary School in Kyazanga/ Uganda, supported by Lufthansa Consulting, is making progress. Nevertheless, neither the St. Anthony School nor the work of help alliance remains unaffected by the crisis. Especially the income from donations suffers from the decreasing flight booking numbers through the lack of donations from passengers at airports or through on-board collections.

    For several years Lufthansa Consulting has supported help alliance - the aid organization of the Lufthansa Group and its employees. Lufthansa Consulting has a special relationship with St. Anthony Secondary School in Kyazanga, Uganda, where the consultant Matthias Rolfs volunteers as help alliance project coordinator.

    In Uganda there are only a few purely public secondary schools. Most of the schools are privately founded by Faith based organizations. Some are Government aided and others are purely private schools. In addition, the quality of public schools is low due to overcrowded classes, automatic promotion and few refresher courses for teaching staff. By supporting the St. Anthony Secondary School in Kyazanga, in the southwest of Uganda, help alliance project aims to enable young people from socially deprived families to receive a high-quality secondary education in order to improve their future career prospects. Kyazanga itself is located in a rural area where most of the families generate their income through agriculture; therefore, the already existing agricultural profile of the school is planned to be further extended.  During the last year a specialist wing for the natural sciences and also an agricultural training workshop with modern machines was completed. Currently, the dilapidated administration building, which is also used provisionally as a library, is to be replaced by a modern administration center. At the same time, the project plans to enable the construction and equipping of two IT rooms including a school library. As several other classrooms are provisionally used as dormitories, the construction of a boarding section is planned in the long term.

    With a consistent policy, regular exchange with scientists and numerous targeted tests in recent months, the government has so far succeeded in keeping the COVID-19 infection rate relatively low - despite the current increase in the number of cases. But this policy came with severe consequences. In a country with class sizes of up to 100 students, many boarding schools with huge dormitories and cramped living conditions in the villages, there was hardly a middle way between lockdown and rising infection rates. Since 20 March, all schools in Uganda have been closed due to the Covid-19 pandemic. In particular non-governmental schools like the St. Anthony school were hit hard by the lockdown. While the government continued to pay the salaries of teachers at the government grant aided schools during the final months of the lockdown, the majority of private schools could not afford to do so. Many teachers lost their jobs and had difficulties to earn a living and to survive with their families. Also, parents cannot afford the school fees now in order to save the schools from insolvency as they lost their jobs and income during the corona crisis and the weeks of the lockdown. Now the Ministry of Education and Sports has decided to gradually reopen the educational facilities from October 2020. For the time being, the opening applies only to the graduating classes.

    The crisis has also affected help alliance. Especially the reduction of the flight program has affected the donations of help alliance, as a significant part of the donations from passengers is made through e.g. "Miles to help", donation boxes at airports, on-board collections. Therefore, help alliance and the continuation of the project at St. Anthony Secondary School is more than ever dependent on private donations. Continuation of the project is more important than ever, especially in times of crisis. It strengthens confidence in the educational institutions and gives students career prospects in their home countries despite a collapsing global economy.

    With your donation you are supporting help alliance to proceed in the further develop of the St. Anthony's School in Kyazanga. Lufthansa Consulting would particularly appreciate your commitment. Your support is very welcome via the project website or you can use the donation account:

    Frankfurter Sparkasse 1822   IBAN: DE89 5005 0201 0200 0292 23   BIC: HELADEF1822
    Intended use: 6720 School Kyazanga

Projects

Airline operations assessment

Mauritian airline

Assessment of operational areas leads to recommendations to increase efficiency and productivity. Improvements for the organizational structure, and processes and procedures were defined by the consultant team.

Airport economics consulting & strategy development

International airport in South Africa

Business process reengineering and implementation support results in 24.8 m EUR net EBITDA client benefit and improved customer satisfaction.

Airport Master Plan for strategic airport development

Airport in the Indian Ocean region

Planning guidelines to optimize the utilization of existing facilities of the airport to meet the projected capacity of c.6.2 million annual passengers in 2033. Strategic development of the airport and outline of efficient utilization of airport assets to create space to expand passenger terminal and new air cargo, commercial and heliport area.


Clients

Award

Best of Consulting

For the second time in a row Lufthansa Consulting has been awarded the renowned consultancy prize "Best of Consulting" by the German weekly business news magazine WirtschaftsWoche. The “Excellent” award went to a successful Air Service Development project with Auckland International Airport, the largest airport of New Zealand and the third busiest international airport in Australasia. Lufthansa Consulting and its client Auckland International Airport are incredibly pleased about the award and that the WirtschaftsWoche jury could also be convinced of this successful project. Both look very much forward to their further productive and prosperous cooperation.