Regional Market Southern Africa & Indian Ocean

About Lufthansa Consulting Southern Africa and Indian Ocean

Southern Africa and Indian Ocean is an exciting and dynamic area, which is currently experiencing strong economic growth and increased tourism. This leads to a demand for intermodal transport infrastructure solutions to serve the markets and satisfy international investor requirements. Passengers and goods need safe and reliable transport. Establishing a comprehensive civil aviation administration framework is crucial to ensure safe and secure operations and open sky policies. We are experienced in the intricacies of the strategic development and capacity building of airports and airlines in expanding markets.

Iraq and Jordan also lie within my area of responsibility. Both countries require a competitive aviation infrastructure and need to enhance their CAA framework. Modern and reliable airlines are key to keeping pace with the challenging Middle East and European carriers. A strong aviation industry will be able to support the local economy in the future for the benefit of the communities and their people.

Please feel free to contact me at any time to discuss the challenges you are facing in the transport sector. 

 

Latest activities

  • Podcast: Airline consolidation and operational integration – Key considerations and challenges

    In this episode, we discuss airline consolidation: something which aviation experts expect to intensify once the COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally?

    Our experts have worked on operational integration projects in the past and share their experiences and learnings with the listeners. 

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Dominique Bayer – Consultant and expert in crew management

    Guest:
    Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
     

  • Monetizing customer experience: how to create value for your customers and your business

    Truly listening to your customers will benefit your business – a statement many managers have become accustomed to hearing. In order to deliver on that promise, customer experience measures need to be orchestrated along the customer journey and in accordance with actual customer needs: Here’s a quick guide on how to exploit the potential and reap the benefits of customer experience.  

    A focused view on the customer
    In an increasingly faster spinning world, where technologies disrupt businesses and incumbents need to think about strategies how to prevail against new market entrants, neglecting customer experience might be a ‘dangerous’ undertaking. Now that the aviation market is seriously struck by the Covid-19 crisis, it is all the more important to choose the right portfolio of customer experience measures. It is of paramount importance to reestablish customer satisfaction and, thus, reap benefits from short-term measures quickly as well as make the right decisions for longer-term investments today in order to, ultimately, find a fast track out of the crisis and stay relevant in the future.

    Customer experience is not an end in itself but rather an overarching concept that needs to be orchestrated carefully with regards to investment, timing, and in accordance with customer needs in order to produce the much sought-after return on investment.

    Read the full article here

    Related articles

    White Paper: Bringing Customers Back

    How digital solutions, services and technologies help organizations become more flexible and improve the travel experience for passengers

    The new ‘sanitized’ air travel customer journey: possibilities for a post COVID-19 world
     

    Further insights from Lufthansa Consulting’s aviation experts are available here.
     

  • Travel bubbles as a means to revive air travel: potential, pitfalls and implementation

    Positive news recently broke the doom and gloom that was prevalent for most of 2020 and 2021, as Australia and New Zealand launched an air travel bubble earlier this week. This bubble facilitates travel without the need for testing or quarantines, and is a welcome move for the severely strained travel industry in the region. 

    The concept of travel bubbles has been around for some time now, yet its realization has been slow. Only very few bubbles have materialized due to concerns over their practicality and the risks to public health. The choice of countries to connect must be taken in a very careful manner, linking countries with similar epidemiological profiles and commitment to reducing the prevalence of COVID-19 in their communities. Further complications arise from the infrastructural challenges of maintaining separation between bubble and non-bubble passengers at airports. 

    However, the benefits from travel bubbles, if done in a safe way, are tremendous. The bubble between Australia and New Zealand alone has the potential to spur the rebound of volumes that topped 6 million annual passengers in 2019. Travel bubbles are an essential stepping stone for a staged and controlled recovery. 

    In this article, Johann Gies and Arvind Chandrasekhar explore the concept of travel bubbles further, assess past attempts at establishing bubbles and define the facilitators required for a smooth rollout. The authors also identify potential new travel bubbles by ranking markets on a ten-point scale, considering epidemiology, vaccines and traffic volumes.

    Read the full article here

  • Podcast: Bringing Customers Back, Part 2

    This two part podcast series is based on the whitepaper: Bringing Customers Back - Trends in Customer Experience in times of Covid-19. Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in times of the pandemic? What do they expect in exchange for their money?

    In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Dominique Bayer – Consultant

    Experts:
    Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
    Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

    Whitepaper: Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com

     

  • 19 - 23 Apr 2021 , Virtual event

    World Aviation Festival Virtual

    Rethink. Rebuild. Recover.

    Under this motto the World Aviation Festival Virtual will be held as a digital event.

    The event will include a series of senior level panel discussions and CEO interviews that will focus on how the aviation industry can prepare and capitalise on that surge in demand to help the industry recover.

    Crucial areas covered during this week will include biosecurity and contactless journey, automation, sustainability, workforce management, data and agile, payments and collaboration.

    Experts from Lufthansa Consulting will be attending the event

    World Aviation Festival Virtual event page

Projects

Airline operations assessment

Mauritian airline

Assessment of operational areas leads to recommendations to increase efficiency and productivity. Improvements for the organizational structure, and processes and procedures were defined by the consultant team.

Airport economics consulting & strategy development

International airport in South Africa

Business process reengineering and implementation support results in 24.8 m EUR net EBITDA client benefit and improved customer satisfaction.

Airport Master Plan for strategic airport development

Airport in the Indian Ocean region

Planning guidelines to optimize the utilization of existing facilities of the airport to meet the projected capacity of c.6.2 million annual passengers in 2033. Strategic development of the airport and outline of efficient utilization of airport assets to create space to expand passenger terminal and new air cargo, commercial and heliport area.


Clients