Regional Market South America
Since the opening of the first intercontinental flight from Europe to Rio de Janeiro in 1956, aviation has become an important part of the economy of South America.
Although it has faced many challenges, the aviation industry in South America has been growing constantly during the last years. The numbers of passengers travelling within the continent are increasing rapidly, thus demanding more from airlines. Economic stability and higher income allow an increasing number of South Americans to travel for leisure and business purposes. The necessity for improvements in security measures leads to better decision making by airlines and airport companies, as well as by the highest authority in aviation-the Civil Aviation Authority.
The demand derived from international events, such as the World Soccer Championship 2014 and the Olympic Games 2016, speed up growth and create the necessity for detailed planning and appropriate solution finding. Lufthansa Consulting supports the effective, fast and transparent development of such projects.
Rethink. Rebuild. Recover.
Under this motto the World Aviation Festival Virtual will be held as a digital event.
The event will include a series of senior level panel discussions and CEO interviews that will focus on how the aviation industry can prepare and capitalise on that surge in demand to help the industry recover.
Crucial areas covered during this week will include biosecurity and contactless journey, automation, sustainability, workforce management, data and agile, payments and collaboration.
Experts from Lufthansa Consulting will be attending the event
Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money?
In this episode, our listeners will find out how new health and hygiene measures complement the trend of the seamless travel journey and why both are of utmost importance to succeed in creating a positive customer experience in aviation.
Listen to the podcast on Spotify, Apple Podcast and Amazon Music
You can also listen to the podcast here
Dominique Bayer – Consultant
Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
White Paper: Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com
Effective on 1 April 2021, the aviation consultancy intensifies the clout of its sales division: Christine Weigner, previously Associate Partner in the company, was appointed as Head of Market Lufthansa Group. Ronald Schulz joins Lufthansa Consulting and takes over the new position as Head of Market Global.
“Christine Weigner’s appointment strengthens our close relationship with our parent company as in-house consultancy for strategy and business development as well as our role as the accelerator for aviation talents of tomorrow,” says Lufthansa Consulting Managing Director Hannes Müller. “Also, it’s great to have Ronald Schulz on board. With his longstanding international experience especially in sales, business development as well as governmental and external relations we see ourselves best positioned for the further development of our external consulting business, particularly during the ongoing COVID-19 crisis and in the period beyond.”
Christine Weigner manages the in-house consulting business of Lufthansa Consulting and its future development and is thus responsible for dealing with all topics and functions within the Lufthansa Group. She was promoted to Lufthansa Group leadership level and now continues her successful responsibility for Lufthansa Consulting’s internal consulting activities in this new leadership role. The appointment sends a clear signal to mark the great importance of the work for the Lufthansa Group.
Ronald Schulz will coordinate the worldwide consultancy activities. He has worked in various business units and management positions within the Lufthansa Group, most recently as Senior Director - Head of Liaison Office Russia/CIS in Moscow. He has 30 years of experience as leader, change and relationship manager.
About Lufthansa Consulting:
Lufthansa Consulting is one of the leading management consultancies in the aviation industry. The independent subsidiary of the Lufthansa Group develops individual solution concepts for its international client groups, including airlines, airports, public authorities, institutes and related industries. Specific project teams advise clients professionally, comprehensively and successfully. Many years of expertise in aviation, combined with profound methodological competence and a multinational team of consultants, guarantee clients tailor-made and implementable solutions.
Promoting crisis as chance for renewal serves as common motivational lifeline these days. If the magnitude of the chances is somewhat correlated with the severance of the associated crises, there must be a lot of potential for aviation. Airline industry’s performance in terms of passenger numbers dropped by 60% in 2020 due to the ongoing COVID-19 pandemic. Speculations about the recovery path have shifted from an optimistic V-shape in 2020 to settling for an extended L-shape far into 2025.
While the path to returning business remains ambiguous, the underlying driver for recovery is clear: Customers returning to the skies. This undeniable dependency of the industry on paying passengers creates momentum to reconsider what airports and airlines actually have to offer in order to bring customers back and reestablish loyalty and recurring bookings.
What do customers need to regain trust in global travel in time of the pandemic?
What do they expect in exchange for spending their money?
In our Lufthansa Consulting study, we set out to answer exactly these questions. Based on our in-depth industry experience and first-hand involvement in various stabilizing endeavors during the crisis, we provide an overview of top trends that matter for customer experience right now: Health and hygiene, sustainability, seamless travel journey and personalization. Going beyond contemporary snapshots, we develop a strategic outlook on what current customer trends will imply for the future and which steps to take in order to be a step ahead of competition.
For a copy of the white paper please contact:
Wolfgang Bublitz, Associate Partner and Head of Solution Group Customer Experience
For the sixth time, Lufthansa Consulting has made it into the list of the Best Consultants of the renowned German business and trend magazine brand eins. According to this ranking the aviation experts are among the 307 most recognized consultancies in the country identified this year.
The company is again represented among the top consultancies in the two categories “transport, traffic and logistics” as well as in the “aerospace and defense” sector. In both categories, Lufthansa Consulting received the highest possible rating of three points in the client assessment. The brand eins ranking, which is greatly respected in many industries, is based on recommendations from consulting companies and client assessments.
"We are extremely delighted to be represented in this prestigious ranking, especially in these difficult times of the COVID-19 crisis, and above all to have once again achieved a particularly high level in customer satisfaction," states Lufthansa Consulting Managing Director Hannes Müller. "I am very proud of the entire team from Lufthansa Consulting. This is a very special award and motivates us to continue to support our clients with a great deal of passion for our industry - during and after the crisis."
brand eins magazine
To secure the future viability and growth of the airline, Lufthansa Consulting optimized the route network and identified new potential markets. Recommendations for short and long term fleet planning were defined to support the network optimization.
The efficiency of the existing cargo terminal facilities was improved to handle the future cargo demand until at least 2018. The client is the number one freight airport in Brazil with a terminal area of 96,000sqm handling 439,000t of cargo per year.
Full support for operational readiness of a new terminal. The objective of the ORAT project was the coordinated approach to prepare all airport stakeholders for the operations in and at the new terminal. Preparation and execution of different operational trial scenarios to fully test and prove all aspects and to ensure a seamless transition into the operations.