Regional Market Asia-Pacific
The dynamic Asia-Pacific region is still driving global growth and aviation remains a key factor to economic and social development. Asia-Pacific leads the world traffic growth with a robust increase in passenger travel and a currently recovering air cargo market. These challenging developments and resulting requirements show a demand for solutions from airlines, airports and related organizations in the area and a necessity for detailed planning and appropriate optimization support.
Our assignments and business cover the entire South East Asia region. Please contact us to learn more about our activities in this area and how we can support you as an airline, MRO provider, airport operator or investor with our customized solutions.
Lufthansa Consulting’s Managing Consultant Georg Baust will contribute a speech on this intriguing question on the main stage on Day 1 of the 10th Annual Loyalty Conference & Awards event from 05 – 07 February 2018 in Bangkok, Thailand. The company experts in customer experience and loyalty management strategies, Georg Baust and Simon Leitner, will attend the event, and will welcome visitors at stand 11 in the exhibition area.
Loyalty 2018 provides the opportunity to gain a better understanding of customers and their journeys. The event, hosted by FlightGlobal and Global Flight, will be visited by travel loyalty experts to share the current trends, best practice and case studies within the loyalty industry. The agenda will include leading solution presentations, tool demonstrations and peer networking.
Lufthansa Consulting is helping Air Asia Company Limited (AACL) with its preparations for the European Aviation Safety Agency (EASA) certification in compliance with Part-145 requirements and is also assisting the company in planning the next steps for process implementation. AACL is continuously endeavoring to increase its capabilities and its range of products. In its attempts to become a significant player in the steadily growing commercial MRO market in the Asia-Pacific region, Air Asia Company Limited aims to acquire certification in 2018.
Lufthansa Consulting performed a gap analysis so as to identify the measures that AACL has to implement in order to gain certification, and also verified the documentation. The consulting experts conducted workshops and interviews with the relevant process-owners and reviewed the company’s process landscape. The result was the submission of a detailed implementation plan.
Air Asia Company Limited was established in 1955 and was the first privately owned aircraft maintenance company in Taiwan. AACL is a subsidiary of Taiwan Aerospace Corporation and provides professional aircraft Maintenance, Repair and Overhaul (MRO) services. Its capabilities include services for A320 and B737 aircraft as well as for military airplanes.
Great news from our client Mann Yadanarpon Airlines (MYP): the Asian carrier has successfully passed the IATA Operational Safety Audit and is now an IOSA-registered airline. “We are very delighted that we have reached this milestone together and achieved the international safety standards for MYP!” said Panagiotis Poligenis, Lufthansa Consulting’s Associate Partner for the Asia-Pacific region.
Lufthansa Consulting has thus successfully concluded its project with the airline to raise MYP’s safety standards to the highest level. Lufthansa Consulting and Mann Yadanarpon Airlines had been working closely on the preparation of the audit. Lufthansa Consulting performed an assessment of the airline’s operational areas and provided active support in the development of processes and documents in line with IATA’s standards and recommended practices.
Mann Yandanarpon Airlines is a privately owned domestic airline based in Mandalay, Myanmar. MYP is the first airline in Myanmar to base its operations at Mandalay International Airport. Mandalay is the second largest city and the cultural center of Myanmar.
Aviation and aerospace were declared by the Chinese government as one of ten key industries in the country’s “Made in China 2025” program. Correspondingly, the market is unfolding and increasing its potential with a high demand in know-how expertise. In the light of this background and as part of its market development program, the German Federal Ministry for Economic Affairs and Energy initiated the business development journey for German companies with the help of the Chinese Office of the German Chamber of Commerce.
The one week travel early in July included business visits and appointments in Beijing, Shenzhen and Zhuhai. The delegates had the possibility to present their products and services to Chinese airports, suppliers and operators. Moreover, the participants were introduced to specific challenges and regulations concerning the local market and had extensive exchanges with local aviation authorities and experts.
The journey provided a great basis for networking and acceleration of foreign engagement and long term sales potential. Senior Consultant Qian Chen represented Lufthansa Consulting and obtained various insights into the Chinese aviation market. She estimates the trip as a promising start for an intensified Sino-German cooperation with a positive conclusion: “The Chinese aviation market is experiencing a fast development. The country has specific interests in developing the General Aviation sector as well as own capability in aircraft manufacturing. Lufthansa Consulting is keen to help shape the future development and transfer knowledge to the local market”.
The PPP Airport Investments Summit in Mumbai is the only event dedicated exclusively to Public Private Partnerships in the airport sector. Under the patronage of the Indian Ministry of Civil Aviation the conference focus on the financial structure and investment perspectives of Public Private Partnerships. Selected panel speakers will address the challenges of developing, structuring and managing successful partnerships.
Lufthansa Consulting’s Managing Consultant Arvind Chandrasekhar will contribute a speech entitled “Improving passenger experience and operational standards in modern PPP airports”.
Considering an increasing competition in the global aviation industry, it is a key aspect to ensure smart and passenger friendly operations and procedures in order to maintain sustainable profits. The knowledge of customer needs and current market challenges as well as the integration of disruptive technologies are important factors for business success. Therefore, a comprehensive customer experience approach is essential in the procedures of PPP airports.
Performance improvement potentials identified along the service chain at all customer touch-points. Recommendations defined in an implementation plan to achieve sustainable customer satisfaction and enable the airline to meet requirements for joining a large airline alliance.
In preparation for airport privatization our experts analyzed the aviation market to create a clear understanding of air service for both passenger and cargo business. Our consultants defined a robust air service development plan and identified prospective O&D’s including the most beneficial carriers and schedule.
Planning and conceptual design of professional and customer oriented MRO hanger facility for the maintenance of different types of aircraft. Preparation of a specification book including detailed technical, functional and operational requirements for the construction of a hanger which complies with international standards.