Lufthansa Consulting worldwide
We assist aviation clients throughout the world to create the right solutions for their business situation.
Our experienced professionals work closely with your specialists to address the immediate challenges facing your business. Your company can rely on our targeted approach to improve your business performance and increase profitability. We help you strengthen your competitive position with strategies for sustainable growth.
Team up with us and benefit from our international aviation experience to optimize your business potential.
Please feel free to contact any of our regional heads if you are located in any of our regions with dedicated staff. Outside of those areas please contact me to discuss your needs. I look forward to hearing from you.
The Government of Canada’s largest and northernmost territory Nunavut has commissioned Lufthansa Consulting to renew its existing procurement strategy for air services with local airlines in the Nunavut region.
The objective of the project is to assist in the development of a new and efficient procurement and contracting strategy in order to achieve the overall goal of providing the best value to the government and to the population of the province. It will include a comprehensive analysis of the past and present situation, followed by the preparation of effective recommendations to the Government of Nunavut.
Lufthansa Consulting provides services to airlines, airports and civil aviation authorities and can leverage its knowledge of commercial practices in the industry worldwide to ensure that the region’s air services provide the best value for money for the Government and people of Nunavut in the future.
The 23rd World Route Development Forum takes place at the Fira Gran Via in Barcelona, Catalonia.
With 300 airlines, 700 airports and 3,000 delegates attending, World Routes provides an unrivalled platform for route development professionals to discuss, develop and plan route strategy. It is the event that unites the route development community by bringing together all kind of experts. Furthermore, new air services will be established there, resulting in other positive catalytic impacts, such as increases in tourism, trade and investment.
Meet Dr. Andreas Kraus, Associate Partner responsible for the European region.
Staged annually in Hamburg, Aircraft Interiors Expo - the leading global event for the aircraft interiors industry - is a vibrant must attend business-to-business event presenting a diverse range of leading suppliers to Europe and International aircraft interiors professionals and airlines. It provides a unique opportunity for the whole global aircraft interiors trade to meet, network, negotiate and conduct business. Aircraft Interiors Expo is part of the Passenger Experience Week.
Meet our aviation experts Henrik Maedler, Luisa Grasshoff and Andreas Scheibach at this event.
Read more about Lufthansa Consulting's commercial services
Digital transformation is of rising importance for the aviation industry. To keep up with increasing passenger demands, airlines and airports urgently need to expand their customer offerings with regard to digital services. Consequently, it is one of the main topics at this year’s Passenger Terminal Expo & Conference in Amsterdam from 14 -16 March, dealing with the most recent issues and innovations of the aviation business. Senior Consultant Georg Baust will represent Lufthansa Consulting at this event and will give a speech entitled “Don’t adapt, innovate – increase customer experience with digital transformation”.
In order to stay competitive it is key for airlines and airports to adjust to technological developments. As the customer journey and experience should always be the main focus of a successful business, an orientation towards customer needs and habits is essential. Nowadays, those needs are mostly influenced by the use of digital media. The task for airlines and airports is to create possibilities and solutions to embrace the potential of digitalization.
For instance, Lufthansa Consulting supported and accompanied the implementation of wireless internet connection to passenger-owned devices and inflight internet connectivity on long-haul as well as short-/medium haul flights for a major European airline client. The advantages of digital connectivity have significantly improved customer experience and enhance a sustainable revenue perspective. The successful interaction with customers provides customer loyalty with higher lifetime value. After all, only customer loyalty can assure long term profitability.
The security screening experience at airports remains a high-ranking pain point for air passengers as confirmed by recent surveys such as IATA’s Passenger Survey 2016. The limitations in passenger terminal throughput and operational efficiency negatively impact service levels and journey experience mainly due to the overall perceived uncertainty, waiting and queueing times, duration and procedures of the control process itself and the checkpoint environment.
At airports around the globe stakeholders have initiated activities to improve processes, inspired by concepts put forward by the air transport industry’s associations IATA and ACI. The aim is to deliver improvements and satisfy passengers’ preferences. The most significant issues concern the preparation process (removal of belt, jacket, shoes, electronic devices), the simplification and consistency of the screening process and the multiple security checks required throughout journeys involving a connection.
What are the success drivers and key challenges in implementing the various measures and projects, whether minor adjustments of operating procedures or adaptations to the terminal building’s layout or infrastructure?
A concept development and implementation requires collaboration and buy-in of all parties at the respective local airport and state level. Effective passenger terminal operations enhance the passenger experience, therefore leading airlines are widely engaged in facilitating improvements at airports in their networks. In order to specify an action plan and deliver smart solutions it is essential to integrate both airline and airport perspectives from both the operational and commercial points of view.
The experience gained at Lufthansa Group hubs as well as at many of its destination airports can be applied to capacity-constrained capital and regional airports in other areas. Lufthansa Consulting supports your ideas or initiated efforts to optimize your terminal infrastructure and meet your airport’s strategic goals.
Our experts help you to develop or fine-tune your plans to streamline and simplify the security control of passengers and baggage in a technology-enabled, digitalized environment to achieve a successful overall passenger-empowered airport experience.
Contact us to discuss critical factors for successful delivery and related challenges facing airlines and airport operators.
A sustainable, tailor-made business unit strategy was defined with a solution targeted strategic road map. The experts identified additional revenue potential of 80 Mio USD per year.