Regional Market Middle East

About Lufthansa Consulting Middle East

The aviation sector has developed tremendously in the Middle East and is a key region for our company. We have provided management consultancy services to significant players in the area and contributed to their success. We see the Middle East aviation industry as an important driver of economic growth. The challenges facing airlines, airports and authorities in the different countries are as diverse as the different nations in the region.

Due to its favorable geographic position the Middle East offers exciting opportunities for your future business ventures and developments. I would be happy hear from you and discuss your plans.

Latest activities

  • 27 May 2021 , Digital event

    Future OpEx

    The Middle East’s only virtual show dedicated to Operational Excellence featuring Aviation & Logistics. 

    Future OpEx brings together the best and brightest individuals & organizations from across Aviation & Logistics sectors to engage, network, benchmark and discuss the key challenges and future trends within Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation.

    Future OpEx from Home, the virtual event that feels like an in-person event. Future OpEx from Home is a 360° Virtual Conference experience focused on attendee to attendee engagement, high presentation value, exceptional content, and strong sponsor engagement. We promise the world's best virtual event experience.

    Hannes Müller, Managing Director at Lufthansa Consulting will share his insights on the panel: Driving force in digital response to operational resilience through OpEx

    Future OpEx event page

  • Podcast: Airline consolidation and operational integration – Key considerations and challenges

    In this episode, we discuss airline consolidation: something which aviation experts expect to intensify once the COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally?

    Our experts have worked on operational integration projects in the past and share their experiences and learnings with the listeners. 

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Dominique Bayer – Consultant and expert in crew management

    Guest:
    Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management
     

  • Monetizing customer experience: how to create value for your customers and your business

    Truly listening to your customers will benefit your business – a statement many managers have become accustomed to hearing. In order to deliver on that promise, customer experience measures need to be orchestrated along the customer journey and in accordance with actual customer needs: Here’s a quick guide on how to exploit the potential and reap the benefits of customer experience.  

    A focused view on the customer
    In an increasingly faster spinning world, where technologies disrupt businesses and incumbents need to think about strategies how to prevail against new market entrants, neglecting customer experience might be a ‘dangerous’ undertaking. Now that the aviation market is seriously struck by the Covid-19 crisis, it is all the more important to choose the right portfolio of customer experience measures. It is of paramount importance to reestablish customer satisfaction and, thus, reap benefits from short-term measures quickly as well as make the right decisions for longer-term investments today in order to, ultimately, find a fast track out of the crisis and stay relevant in the future.

    Customer experience is not an end in itself but rather an overarching concept that needs to be orchestrated carefully with regards to investment, timing, and in accordance with customer needs in order to produce the much sought-after return on investment.

    Read the full article here

    Related articles

    White Paper: Bringing Customers Back

    How digital solutions, services and technologies help organizations become more flexible and improve the travel experience for passengers

    The new ‘sanitized’ air travel customer journey: possibilities for a post COVID-19 world
     

    Further insights from Lufthansa Consulting’s aviation experts are available here.
     

  • Travel bubbles as a means to revive air travel: potential, pitfalls and implementation

    Positive news recently broke the doom and gloom that was prevalent for most of 2020 and 2021, as Australia and New Zealand launched an air travel bubble earlier this week. This bubble facilitates travel without the need for testing or quarantines, and is a welcome move for the severely strained travel industry in the region. 

    The concept of travel bubbles has been around for some time now, yet its realization has been slow. Only very few bubbles have materialized due to concerns over their practicality and the risks to public health. The choice of countries to connect must be taken in a very careful manner, linking countries with similar epidemiological profiles and commitment to reducing the prevalence of COVID-19 in their communities. Further complications arise from the infrastructural challenges of maintaining separation between bubble and non-bubble passengers at airports. 

    However, the benefits from travel bubbles, if done in a safe way, are tremendous. The bubble between Australia and New Zealand alone has the potential to spur the rebound of volumes that topped 6 million annual passengers in 2019. Travel bubbles are an essential stepping stone for a staged and controlled recovery. 

    In this article, Johann Gies and Arvind Chandrasekhar explore the concept of travel bubbles further, assess past attempts at establishing bubbles and define the facilitators required for a smooth rollout. The authors also identify potential new travel bubbles by ranking markets on a ten-point scale, considering epidemiology, vaccines and traffic volumes.

    Read the full article here

  • Podcast: Bringing Customers Back, Part 2

    This two part podcast series is based on the whitepaper: Bringing Customers Back - Trends in Customer Experience in times of Covid-19. Lufthansa Consulting’s aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in times of the pandemic? What do they expect in exchange for their money?

    In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back.

    Listen to the podcast on Spotify, Apple Podcast and Amazon Music

    You can also listen to the podcast here

    Moderator:
    Dominique Bayer – Consultant

    Experts:
    Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience
    Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience

    Whitepaper: Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com

     

Projects

Maintenance Cost Reduction

Airline in the Middle East

Significant savings in airline maintenance costs achieved through identification of shortcomings in maintenance processes and identification of key cost drivers. The project management provided on-site support to develop cost saving initiatives and successfully implement the cost reduction measures.

Aviation Group Strategy

State-owned Aviation Holding in the Middle East

Development of a business strategy aiming to create a commercially sustainable aviation group and to drive added macroeconomi c value and local prosperity. Comprehensiv e business plan addressing weaknesses and risks and giving access to funding. Expansion opportunities into as yet unexplored sectors of the aviation industry.

Economic and technical analysis of engine options powering the A320neo aircraft

Airline in the Middle East

Performed technical and economic analysis forecasting the investment and maintenance cost over the engine life time. Recommended most efficient engine solution for the carrier’s operational profile. Identified areas to improve terms and conditions offered by the OEMs resulting in >20% CAPEX and OPEX reduction over the entire life cycle in comparison to initial OEM proposal.


Clients