Regional Market Lufthansa Group

About in-house consulting for the Lufthansa Group

To offer the "best practice" of the Lufthansa Group to other airlines throughout the world was the aim of the board when they founded Lufthansa Consulting in 1985. Since then we have advised a wide range of airline and airport clients and supported them with our aviation expertise. During the past few years, we have also supported the Lufthansa Group more intensively with our international experience and proven aviation know-how as the in-house consultancy for Lufthansa and its subsidiaries. Our consulting services include the optimization of operational processes, the identification of potential savings as well as the introduction of measures to increase efficiency. Our successful projects include the reorganization of Germanwings, the development of fuel efficiency strategies and the optimization of internal structures and processes. 

Latest activities

  • 16 - 18 Oct 2022 , Las Vegas, Nevada

    World Routes

    Join us at the 27th World Route Development Forum at Las Vegas, Nevada.

    By consistently uniting decision-makers from the global route development community, Routes World has made a real impact on the world's air services; over half of the world’s new routes are connected to meetings at the event. 

    As a destination that is synonymous with business and investing in the future, Las Vegas will be the ideal location to unite aviation decision-makers that will define the world’s air services.

    World Routes offers extensive meeting opportunities, exclusive industry insights and first-class networking opportunities. Representatives from the world's leading airlines, airports, and tourism authorities at Routes World come together to network and discuss the current state of the aviation industry and the actions that must be taken to continue to stimulate recovery.

    Visit our Lufthansa Consulting exhibition booth to discuss your business potential with our team of experts in Network Management and Air Service Development.

    World Routes event page

  • 18 - 20 May 2022 , Bergen, Norway

    Routes Europe 2022

    Routes Europe 2022 unites decision-makers from airlines, airports, destinations and aviation stakeholders that are invested in the future of European air connectivity. 

    The route development forum for Europe unites senior industry professionals from airlines, airports and destinations. Routes Europe 2022 provides an efficient platform to build high-value relationships with a qualified audience of route development decision-makers from across the region and beyond.

    Develop your recovery strategy, gain exclusive insight and discuss new market opportunities with the people who decide where the region's aircraft fly, all under one roof at Routes Europe.

    Over three business days, aviation industry delegates have the opportunity to participate in a comprehensive event programme with face-to-face meetings, unmissable networking opportunities, and exclusive aviation industry insight.

    Visit our Lufthansa Consulting exhibition stand to discuss your business potential with our team of aviation experts in Network Management and Air Service Development.

    Routes Europe 2022 event page

  • 20 Jan 2022 , Online webinar

    Ground Handling International: Will Asia’s aviation sector bounce back in 2022?

    Aviation industry speakers present their current frontline Covid challenges and the business outlook for the year ahead.

    Confirmed speakers include: Javed Malik, Group Chief Operations Officer, AirAsia; Vivien Lau, Chief Executive, Jardine Airport Services Group; Yacoob Piperdi, CEO Gateway Services, SATS; Thomas Liput, Managing Director Asia Pacific – Ground Support Equipment & Gate Equipment at JBT Aerotech; and Brendan Sobie, Independent Analyst and Consultant, Sobie Aviation.

    The following key topics will be presented and discussed

    •    Outlook 2022: key aviation market trends to expect in 2022 and the prospects for both pax and cargo in the region
    •    Rebuilding passenger confidence towards a restart: what measures are operators taking to enhance passenger safety and minimise transmission risks during travel. How do we partner with governments to get travellers back in the air?
    •    GSE solutions: what short term steps can operators take to keep their equipment in optimum condition during the period of reduced pax volumes? And what role for automation/innovations/pooling in the post pandemic age?
    •    Cargo: the latest on preighter activity and vaccine delivery through the region. How is the region reacting to the cargo challenge?
    •    Digitisation: identifying profit enhancing automation and tackling implementation in a low liquidity climate

    Michael Kunz, Head of Solution Group Infrastructure and Operations will join the discussion and looks forward to the big debate.

    Join the GHI Big Debate Webinar: Asia market update in the aftermath of Covid-19

    90-minute Asia market update webinar, starting at 1600-1730 SGT/ 0800 GMT/ 0900 CEST on 20 January 2022

  • Happy holidays and best wishes for the new year

    As the year is drawing to a close, we would like to thank you for your trust, your cooperation and your great loyalty in 2021. All of us at Lufthansa Consulting look forward to working with you again and supporting you in the coming year.

    We send our warmest season's greetings and best wishes for the New Year to you and your family, which we hope will bring you confidence, happiness, success and - most importantly - good health. 

    Sign up for our Newsletter for all the latest news. Our experts share their insights and recommendations with aviation industry experts as well as with clients.

    Tune into our Lufthansa Consulting podcast series “Aviation Talk” with insights into a wide range of aviation issues streaming on Spotify, Apple Podcast and Amazon Music
     

  • 29 - 30 Nov 2021 , Virtual Event

    Broadband Aviation Forum

    Under the motto "True broadband for the aviation industry" this virtual event will address the main topics digital passenger experience on day one and efficient flight operations on day two.

    Lufthansa Consulting experts will share insights from our experience in a wide range of international aviation projects.

    Broadband Aviation Forum event page

Projects

Preparation of intercontinental passenger services and station management

German Airline

Preparation of ten intercontinental stations considering all operational specifications including diverse interfaces such as purchasing, IT, Ground Operations, Product Management, Catering and Security. Coordination of challenges facing the new intercontinental operation such as the organization of different operators, charter and scheduled flights as well as cruise/land operations.

Customer self-service and service center process optimization

European Airline

Higher customer satisfaction and call cost reduction through increase of customer self- service functionalities combined with process optimization at all service centers. Implemented in areas passenger information, voluntary and involuntary rebooking, refund, baggage processes and customer touch points. Production of videos for self-service communicatio n and conducted a comprehensiv e communicatio ns campaign.

Implementation support of the EU-GDPR legal framework requirements

European Airline Group

Created international and company-wide aligned standards for a data protection framework and implemented a politically sensitive international corporate compliance and transformation project. Under the lead of an airline group project manager our specific analytical and methodical expertise and our industry knowledge contributed significantly to the on-time fulfillment of the new legal requirements.


Clients