Regional Market Lufthansa Group
To offer the "best practice" of the Lufthansa Group to other airlines throughout the world was the aim of the board when they founded Lufthansa Consulting in 1985. Since then we have advised a wide range of airline and airport clients and supported them with our aviation expertise. During the past few years, we have also supported the Lufthansa Group more intensively with our international experience and proven aviation know-how as the in-house consultancy for Lufthansa and its subsidiaries. Our consulting services include the optimization of operational processes, the identification of potential savings as well as the introduction of measures to increase efficiency. Our successful projects include the reorganization of Germanwings, the development of fuel efficiency strategies and the optimization of internal structures and processes.
This year Lufthansa Consulting is celebrating its founding as a limited company 30 years ago. All in all, the aviation consultancy has now been providing expertise and services to clients for more than 40 years starting in 1976 as a department of Deutsche Lufthansa AG.
Lufthansa Consulting operates worldwide, providing specialist expertise in all areas of commercial aviation and offering a range of custom-made services to airlines, airports, aviation authorities as well as to related industries and institutions. The German management consultancy currently employs 100 full-time and freelance staff, and in addition to the headquarters in Frankfurt has an office in Moscow and Rio de Janeiro. In-house consulting work for the Lufthansa Group companies has gained in importance over the past five years.
What sets the company apart from its competitors is the way in which it supports its customers and helps them to implement solutions developed in projects with a passion for the aviation industry. This hallmark has paid off: more than 3.000 projects were successfully concluded over the past 30 years. Lufthansa Consulting has even more reason to celebrate. This year, the aviation consultancy was awarded as one of Germany’s leading consultancies from an esteemed German business magazine for the third time in a row.
The info graphic shows the highlights from 1988 until today.
Lufthansa Consulting was delighted to welcome special guests at their Frankfurt headquarters on 18 July: The ProTeam Generation 32, a group of exceptionally talented young trainees from the Lufthansa program of the same name, had asked the aviation experts to share their knowledge and expertise with them in an evening session.
The intention of the get-together was not only to share aviation know how but also to offer the young newbies further career opportunities within aviation consultancy. Colleagues from previous generations have already joined Lufthansa Consulting after completing their traineeship in the ProTeam.
Marc Landgraf, Lufthansa Consulting’s Head of Market Lufthansa, welcomed this year’s ProTeam together with Business Analyst Matthias Rolfs. The consultants presented a variety of successful projects which Lufthansa Consulting conducted for many clients over the past years. Afterwards, the ProTeam took their chance to ask questions and to find out more about the aviation consultancy. The networking opportunity was well received by the Lufthansa trainees.
Lufthansa’s ProTeam is unlike other graduate recruitment schemas: 15 trainees with bright and creative young minds are thoughtfully selected and undergo a training of 18 months. The newbies are trained to become mavericks, visionaries and digital thinkers within the aviation industry - employees who are highly welcome at Lufthansa Consulting!
Lufthansa Consulting proved once again that no challenge is too difficult for the team of aviation experts. Straight after work 13 consultants changed from their business wear into their sports gear and took part in the J.P. Morgan Corporate Challenge on 7 June 2018 in Frankfurt am Main. Together with colleagues from other Lufthansa companies, they completed a distance of 5.6 km. The Lufthansa Group, once again, made up the largest group of participants for this corporate run. The challenge set off from Frankfurt’s opera house. Despite the enormous number of participants and different teams, all Lufthansa Consulting employees reached the finish line.
The J.P. Morgan Corporate Challenge is a worldwide series of running events for employees from companies in various industries. For the participating companies this run is only partly about sport, more important are desirable values such as team spirit, communication, collegiality, fairness and health. In 2018, 64.000 runners from 2.388 companies started in Frankfurt am Main. This makes the J.P. Morgan Corporate Challenge the largest company run in the world.
Lufthansa Consulting has made it into the “brand eins” list of the best consultants in Germany for the third time! The company is successfully represented in two categories and is placed under the best consultants in the industries Transportation, Traffic & Logistics and in Aviation & Aerospace, Defense. As in the previous year, the aviation experts were able to impress with their high level of perceived customer satisfaction by achieving a result of 2.5 out of 3 in the client survey.
“brand eins” is a renowned German business magazine with a reach of over 92.000 copies. Their fifth annual ranking of consulting companies is distinguished and highly respected within all kind of industries and known as the largest in Germany. Only 293 consultancies out of 19.000 management consultancy firms in Germany have made it onto the list for 2018.
For the evaluation, over 1.700 consultants were asked for their recommendations. In the second step, 1.500 clients rated the consulting companies based on their personal experiences.
Lufthansa Consulting is honored to receive this prestigious accolade yet again and looks forward to continue its role as a top consultant.
This year will certainly go out with a bang following the announcement that Lufthansa has been awarded 5-Star certification – the first and only airline in Europe to receive this coveted rating. It is exciting news from our point of view and makes us proud to be part of the Lufthansa Group. We would like to take this momentous occasion and look back on our work for our parent company Lufthansa and the Lufthansa Group companies during 2017.
Lufthansa Consulting in particular supported Lufthansa and Miles & More – as in previous years they are still our most important in-house clients. Moreover, our experts performed numerous projects for Eurowings and Austrian Airlines, Lufthansa Technik and Lufthansa Cargo as well as for Lufthansa Aviation Training.
Our consulting services focused on our specialist expertise in the following areas: Product and Marketing Management, Organization and Strategy, Network and Fleet Planning, Procurement and Accounting as well as Customer Management, Flight Operations, Safety Management and Finance.
Throughout 2017, the aim of our activities has been to achieve growth and economic stability. Lufthansa Consulting supports the integration of additional capacity into Eurowings and further developments in organic growth in the Group’s point-to-point traffic.
Gaining a fifth star required enormous effort, and in many product strategy and product development projects our consultants demonstrated their methodical and functional competencies. Increasingly, individualized customer recognition, quality of service and customer perception are key success factors, and are more and more influenced by the digital change and new customer interaction channels. Here we constantly strive to master the challenges facing the aviation industry by conducting customer centricity solution groups.
This year Lufthansa Aerial Services focused its attention on developing UAV-based services in cooperation with large-scale industrial clients, particularly in the wind energy, construction and power line segments. Besides the successful development of customer services, Lufthansa Aerial Services is now offering its first standard services on a national and European level. In collaboration with Phase One Industrial, innovative inspection and maintenance solutions are being tested to provide clients with incredibly accurate photos which enable precise data analysis. Dedicated members of the team are also deeply involved in developing UAV regulations in collaboration with governmental institutions in Germany and also in forming consistent regulations throughout Europe in collaboration with European agencies.
Lufthansa Consulting is very much looking forward to contributing further to the overall success of the Lufthansa Group.
The identification and implementation of new risk management processes are supported by guidelines to ensure a consistent approach. Lufthansa Consulting experts guarantee an unbiased selection of an IT tool to monitor and manage the risks.
Preparation of ten intercontinental stations considering all operational specifications including diverse interfaces such as purchasing, IT, Ground Operations, Product Management, Catering and Security. Coordination of challenges facing the new intercontinental operation such as the organization of different operators, charter and scheduled flights as well as cruise/land operations.
Savings of 1.5 billion euros were achieved in the operating result to secure the future viability of the company. The experts developed and implemented improvements for a wide range of internal challenges such as fuel efficiency, ground handling processes, airport ticketing, irregularity handling and the assessment of central functions.