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Working in-house: services and solutions for our key client Lufthansa

Over the past nine months of this year, Lufthansa Consulting (LCG) has once again conducted several exciting projects for its parent company Lufthansa and the Group companies. Specifically, LCG was engaged in work for Deutsche Lufthansa AG, Eurowings, Germanwings, Miles & More, LSG Sky Chefs and Lufthansa Technik, Lufthansa Global Business Services, as well as for Lufthansa Bombardier Aviation Services, and throughout demonstrated its high level of consultancy and aviation expertise. 

Our experts at Lufthansa Consulting provided support in a range of specialist areas.
One example is the carve-out of Miles & More, which will enable the company to grow its loyalty business beyond the Lufthansa Group, and explore new revenue sources and business opportunities.

In order to optimize the customer experience, Lufthansa Consulting focuses on identifying and implementing measures to improve self-service options. The aim is not only to enhance the customer’s perception of service quality at various touchpoints but also to reduce costs and standardize processes.   

Satisfying customer demand for streamed entertainment and Wi-Fi connectivity even during long- and short-haul flights, is the objective of an ongoing project for Lufthansa and Eurowings.  

Other focus areas included the provision of ongoing assistance in the implementation processes resulting from SCORE, the extensive Group-wide earnings improvement program, and as already known, Lufthansa Consulting assumed responsibility for Lufthansa Aerial Services (LAS), a new area of business for Lufthansa. This project segment involves the commercial operation of drones for the aerial inspection, surveying and monitoring of infrastructure facilities, as well as the management of the associated data.

Award

Best of Consulting

Lufthansa Consulting has been awarded the coveted consultancy prize "Best of Consulting 2018" by the German weekly business news magazine WirtschaftsWoche. The aviation consultants took part in this competition for the first time and achieved their goal straight away with first place in the category “Competitive Strategy”. The award went to a project which was successfully completed with Czech Airlines (CSA), the national airline of the Czech Republic. Lufthansa Consulting and CSA jointly developed an ancillary revenue strategy and a branded fares concept. The implementation of the overall project resulted in a significant increase in ancillary revenues and thus in a positive operating profit for Czech Airlines.