The new ‘sanitized’ air travel customer journey: possibilities for a post-COVID-19 world

A new ‘sanitized’ passenger journey awaits travelers around the globe: While recovering passenger travels will be a major challenge for the upcoming years, airlines and airports alike are already working on re-establishing consumers’ confidence in future traveling through innovative solutions, empathy and care – as passengers themselves are also just learning a new way to travel. 

The passenger journey as the vehicle to re-establish travelers’ confidence, satisfaction & loyalty 

Now is the time for customer experience departments to position themselves at the frontline of the long-term adaptation to inevitable shifts in traveler behaviors and the changes that will stay for good. A smart and personalized physical and digital passenger journey might be the key to re-establishing passengers’ confidence in air travel and thus bolstering customer satisfaction as well as loyalty. 

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Further insights from Lufthansa Consulting’s aviation experts are available here

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Best of Consulting

For the second time in a row Lufthansa Consulting has been awarded the renowned consultancy prize "Best of Consulting" by the German weekly business news magazine WirtschaftsWoche. The “Excellent” award went to a successful Air Service Development project with Auckland International Airport, the largest airport of New Zealand and the third busiest international airport in Australasia. Lufthansa Consulting and its client Auckland International Airport are incredibly pleased about the award and that the WirtschaftsWoche jury could also be convinced of this successful project. Both look very much forward to their further productive and prosperous cooperation.