Menu
News

The new ‘sanitized’ air travel customer journey: possibilities for a post-COVID-19 world

A new ‘sanitized’ passenger journey awaits travelers around the globe: While recovering passenger travels will be a major challenge for the upcoming years, airlines and airports alike are already working on re-establishing consumers’ confidence in future traveling through innovative solutions, empathy and care – as passengers themselves are also just learning a new way to travel. 

The passenger journey as the vehicle to re-establish travelers’ confidence, satisfaction & loyalty 

Now is the time for customer experience departments to position themselves at the frontline of the long-term adaptation to inevitable shifts in traveler behaviors and the changes that will stay for good. A smart and personalized physical and digital passenger journey might be the key to re-establishing passengers’ confidence in air travel and thus bolstering customer satisfaction as well as loyalty. 

Read the full article here

Further insights from Lufthansa Consulting’s aviation experts are available here

To learn more and discuss how your organization could benefit from Lufthansa Consulting’s expertise on Crisis Recovery, please get in touch at ALcrisis-solutions@LHConsulting.com.

Together, we can make it through to better days.