When recovering from the Covid-19 standstill, all aviation stakeholders have to adjust to new circumstances, ongoing uncertainty, perceived health risks and respective anti-Covid-19 measures. Touchpoints that are already popular for long queues, such as check-in, security checks or boarding, will be associated with the fear of infection. Therefore, passengers will aim for an increased proximity combined with increased personal distance. At first glance a contradiction, at second glance an exciting challenge. Airports, that succeed beyond the obvious initiatives of increased hygiene and sanitizing measures, will be the ones leaving a lasting impression.
Joint coordination among the stakeholders leads to quick solutions and prevents the accumulation of passengers or employees. There are a range of issues which need to be addressed on the path to airport recovery such as health measures compliance, process adjustment and infrastructure adaptations, ideally by a team which includes relevant airport stakeholders. Each airport should have the goal to offer a stress-free and health-technical safe route for the passengers while ensuring adherence to the new processes and infrastructure changes, monitored and supported by the E-AOCC.
Experts from our Solution Groups Operations and Handling, Customer Experience and Infrastructure and Logistics share their combined expertise and insights.
To learn more and discuss how your organization could benefit from Lufthansa Consulting’s expertise on Crisis Recovery, please get in touch.