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Podcast: The need for aviation customer experience management during COVID-19

Systematic customer experience management is key to identifying the most effective measures to regain trust in travelling and win the fight for passengers despite limited resources in times of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the concept of customer experience in the aviation industry. The listeners will learn that customer experience is not only a buzzword, but can be a leverage for cost savings, innovations and new sources of revenues.

Moderator:
Dominique Bayer - Consultant

Experts: 
Wolfgang Bublitz - Associate Partner and Head of Solution Group Customer Experience
Laura Nostadt - Consultant in the Solution Group Customer Experience

Listen to Lufthansa Consulting Aviation Talk Podcast - Episode 007