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Passenger Experience in PPP airports

The PPP Airport Investments Summit in Mumbai is the only event dedicated exclusively to Public Private Partnerships in the airport sector. Under the patronage of the Indian Ministry of Civil Aviation the conference focus on the financial structure and investment perspectives of Public Private Partnerships. Selected panel speakers will address the challenges of developing, structuring and managing successful partnerships. 

Lufthansa Consulting’s Managing Consultant Arvind Chandrasekhar will contribute a speech entitled “Improving passenger experience and operational standards in modern PPP airports”

Considering an increasing competition in the global aviation industry, it is a key aspect to ensure smart and passenger friendly operations and procedures in order to maintain sustainable profits. The knowledge of customer needs and current market challenges as well as the integration of disruptive technologies are important factors for business success. Therefore, a comprehensive customer experience approach is essential in the procedures of PPP airports. 

Find out more about the PPP Airport Investment Summit.

Award

Best of Consulting

Lufthansa Consulting has been awarded the coveted consultancy prize "Best of Consulting 2018" by the German weekly business news magazine WirtschaftsWoche. The aviation consultants took part in this competition for the first time and achieved their goal straight away with first place in the category “Competitive Strategy”. The award went to a project which was successfully completed with Czech Airlines (CSA), the national airline of the Czech Republic. Lufthansa Consulting and CSA jointly developed an ancillary revenue strategy and a branded fares concept. The implementation of the overall project resulted in a significant increase in ancillary revenues and thus in a positive operating profit for Czech Airlines.