Airports are vital to provide safe, reliable and efficient air transport. The aviation industry is growing rapidly: worldwide passenger figures have doubled within the past 15 years and will continue to evolve by 3.5 percent annually over the next 20 years, according to ICAO and IATA. This growth is leading to capacity constraints and infrastructural needs at airports to provide state-of-the-art and reliable operations. Flight delays and thus disruption costs are rising due to limitations of infrastructures and in collaboration with system partners; according to SITA the aspect of mishandled baggage alone globally accounts for U.S. Dollars 2.4 bn in financial burden. The individualization of airline product demands and passenger expectations for a seamless travel experience require airports to adapt operational excellence measures.
Our experts at Lufthansa Consulting are envisioning continuous improvements in operations to tackle current industry challenges. We are looking to turn these challenges into success factors empowering airports to grow profitably while ensuring customer satisfaction and enabling dynamic advancements to infrastructural and capacity needs. To better understand the latest developments and perspectives of airports in relation to operational excellence Lufthansa Consulting has created an online survey on this relevant issue.
We would like to invite airport managers (Chief Executive Officers, Chief Operating Officers, Operations Directors, Operations Excellence Managers and Heads of Operations Control) to take part in our research by 28 February 2020.
The survey focuses on Operations Steering and Performance Management, Data Analytics and Organization as well as Partnerships and Services. Areas of research range from the use of data to forecasting tools, the presence of operational excellence programs and cover particularly topics such as the state of digitalization in operations and collaboration with joint partners.
The questionnaire consists of 30 questions and will take less than 20 minutes to complete.
If you would like to participate or have any questions, please click here, fill in your details and put the word “SURVEY2020” into the message.
Your Benefit: The outcomes of this anonymous study will be published in spring 2020 allowing you to benchmark your airport with the industry and identify your individual strengths and areas for development. You can also select to identify your company and receive a more detailed individualized report about the status of your operational excellence.