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Achieve the next level of airline operational excellence

The worldwide cost of operational disruptions in 2018 is estimated to be over 65bn Euros and as the pressure in 2019 has further increased, Lufthansa Consulting expects an even higher need for action. 

Our experts firmly believe that operations improvement programs across the whole aviation industry can have a significant impact. To connect our vision of Operational Excellence with airline perspectives we created an online survey to understand the latest developments and maturity of the industry in this area.

We would like to invite airline managers (Operations Directors, Operations Excellence Project Managers or the Heads of OCC) to take part in our research by 08 November 2019. 
The survey focuses on Schedule and Operations Planning, Operations Steering and Performance Management. Areas of research range from the company culture to the use of artificial intelligence and cover particularly areas of Scheduling, Flight Operations/Operations Control (OCC) and Ground Operations.

The questionnaire has 40 questions and should not take more than 30 minutes to complete. Only one questionnaire should be answered per airline.

If you would like to participate or have any questions, please click here, fill in your details and put the word “SURVEY2019” into the message

Your Benefit: The outcomes of this anonymous study will be published in early 2020, allowing you to benchmark your company with the industry and identify your individual strengths and areas for development. You can also select to identify your company and receive a more detailed individualized report about the status of your operational excellence.