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Achieve the next level of airline operational excellence

The worldwide cost of operational disruptions in 2018 is estimated to be over 65bn Euros and as the pressure in 2019 has further increased, Lufthansa Consulting expects an even higher need for action. 

Our experts firmly believe that operations improvement programs across the whole aviation industry can have a significant impact. To connect our vision of Operational Excellence with airline perspectives we created an online survey to understand the latest developments and maturity of the industry in this area.

We would like to invite airline managers (Operations Directors, Operations Excellence Project Managers or the Heads of OCC) to take part in our research. 
The survey focuses on Schedule and Operations Planning, Operations Steering and Performance Management. Areas of research range from the company culture to the use of artificial intelligence and cover particularly areas of Scheduling, Flight Operations/Operations Control (OCC) and Ground Operations.

The questionnaire has 40 questions and should not take more than 30 minutes to complete. Only one questionnaire should be answered per airline.

If you would like to participate or have any questions, please click here, fill in your details and put the word “SURVEY2019” into the message

Your Benefit: The outcomes of this anonymous study will be published in early 2020, allowing you to benchmark your company with the industry and identify your individual strengths and areas for development. You can also select to identify your company and receive a more detailed individualized report about the status of your operational excellence.  

Award

Best of Consulting

Lufthansa Consulting has been awarded the coveted consultancy prize "Best of Consulting 2018" by the German weekly business news magazine WirtschaftsWoche. The aviation consultants took part in this competition for the first time and achieved their goal straight away with first place in the category “Competitive Strategy”. The award went to a project which was successfully completed with Czech Airlines (CSA), the national airline of the Czech Republic. Lufthansa Consulting and CSA jointly developed an ancillary revenue strategy and a branded fares concept. The implementation of the overall project resulted in a significant increase in ancillary revenues and thus in a positive operating profit for Czech Airlines.