AFRAA - Lufthansa Consulting Customer Experience Workshop

07 Oct 2021
Online Workshop

AFRAA, in partnership with Lufthansa Consulting will hold a virtual workshop on the theme “Bringing Back the Customer: Customer Experience and Trends” on 07 October 2021 from 13:00 – 15:00hrs (East Africa Time).

The aim of the workshop is to:

i. Provide insights into the Lufthansa Consulting trend radar and recent customer experience trend study 2021;
ii. Share expert opinion on the application of international market trends on the African market through interactive discussions on commercial and digital passenger use cases;
iii. Discuss current traveler needs and evaluate improvements on commercial performance.

Event agenda and target audience

The AFRAA-LH Consulting workshop is tailored towards Commercial Directors, Managers and relevant decision makers who can extract valuable insights from LH Consulting experts on Customer Experience and Trends. View the agenda here

The Secretariat hereby invites representatives of the relevant functional areas of your airline to participate and kindly requests you to nominate any of them to attend the workshop.

How to register

To participate in the virtual workshop, kindly register in advance via this link 

After registering, you will receive a confirmation email containing information about joining the webinar. For any enquiries, please contact Ms. Dicie Okaya 

We look forward to your participation in this important forum.