Back

Airline Operations

Qatar Airways JAR OPS 1 Implementation

  • Established in 1993
  • Fleet: all Airbus fleet comprising 19 aircraft and 10 firm orders
  • 1.53 million passengers (2001)
  • 36 destinations in Asia, Africa, Europe and the Middle East

Project duration

  • May 2002 - Jan 2004

Services provided by Lufthansa Consulting
  • Assessment of current ground handling standards and procedures
  • Preparation of operations documentation required for JAR OPS 1 compliance
  • Definition and implementation of organizational structures and processes including post holders and regulatory oversight procedures for contractors, e. g. ground handling service providers
  • Introduction of station supervision and evaluation system
  • Introduction of quality insurance to Ground Operations
  • Procedural training for Qatar Airways staff
  • Management support to Ground Services and Ground Operations

Project description

Qatar Airways has embarked on an ambitious expansion program that will see the carrier add several new aircraft to its fleet in the near future. It will also be among the first airlines in the world to operate the A380 megaliner.

Recognized for excellent customer service, Qatar Airways decided to embrace JAR OPS 1 as the regulatory standard for its operations in order to match customer service and operational standards. The carrier retained Lufthansa Consulting to introduce JAR OPS to its Ground Services branch and its network stations.

Back