Regional Market Lufthansa Group

About in-house consulting for the Lufthansa Group

To offer the "best practice" of the Lufthansa Group to other airlines throughout the world was the aim of the board when they founded Lufthansa Consulting in 1985. Since then we have advised a wide range of airline and airport clients and supported them with our aviation expertise. During the past few years, we have also supported the Lufthansa Group more intensively with our international experience and proven aviation know-how as the in-house consultancy for Lufthansa and its subsidiaries. Our consulting services include the optimization of operational processes, the identification of potential savings as well as the introduction of measures to increase efficiency. Our successful projects include the reorganization of Germanwings, the development of fuel efficiency strategies and the optimization of internal structures and processes. 

Latest activities

  • 08 - 12 Mar 2017 , Berlin, Germany

    ITB Berlin 2017

    The ITB Berlin (German: Internationale Tourismus-Börse Berlin) takes place annually at the Messe Berlin. The this year’s partner country of the event is Botswana.

    It is the world’s leading travel trade show and is attended every year by top decision makers, experts, buyers and young professionals from every area within the tourism sector. More than 10,000 Exhibitors and 1000 Qualified Top Buyers from 187 countries participate in the event. Furthermore participants have the chance to take part in the ITB Berlin Convention, the leading travel industry think tank, where lectures and discussions on innovate business models will take place.

    The event will be attended by Dr. Andreas Kraus, Associate Partner and Head of Market Europe.

  • 20 - 22 Feb 2017 , London, United Kingdom

    Flight Global Loyalty Conference

    The 9th Annual Loyalty Conference & Awards takes places at the Royal Garden Hotel in London and is organized by FlightGlobal in partnership with Global Flight.

    Bringing together more than 250 loyalty professionals from more than 40 countries, the event is dedicated to provide sufficient time for networking opportunities and deliver second to none masterclasses. Firstly held in 2005, the conference is dealing with current issues around the topic of loyalty programs.

    In 2017, Associate Partner Christine Weigner will visit the event, accompanied by Associate Consultant Simon Leitner.

  • Innovate the passenger security check experience at airports

    The security screening experience at airports remains a high-ranking pain point for air passengers as confirmed by recent surveys such as IATA’s Passenger Survey 2016. The limitations in passenger terminal throughput and operational efficiency negatively impact service levels and journey experience mainly due to the overall perceived uncertainty, waiting and queueing times, duration and procedures of the control process itself and the checkpoint environment.

    At airports around the globe stakeholders have initiated activities to improve processes, inspired by concepts put forward by the air transport industry’s associations IATA and ACI. The aim is to deliver improvements and satisfy passengers’ preferences. The most significant issues concern the preparation process (removal of belt, jacket, shoes, electronic devices), the simplification and consistency of the screening process and the multiple security checks required throughout journeys involving a connection.

    What are the success drivers and key challenges in implementing the various measures and projects, whether minor adjustments of operating procedures or adaptations to the terminal building’s layout or infrastructure?

    A concept development and implementation requires collaboration and buy-in of all parties at the respective local airport and state level. Effective passenger terminal operations enhance the passenger experience, therefore leading airlines are widely engaged in facilitating improvements at airports in their networks. In order to specify an action plan and deliver smart solutions it is essential to integrate both airline and airport perspectives from both the operational and commercial points of view.

    The experience gained at Lufthansa Group hubs as well as at many of its destination airports can be applied to capacity-constrained capital and regional airports in other areas. Lufthansa Consulting supports your ideas or initiated efforts to optimize your terminal infrastructure and meet your airport’s strategic goals.

    Our experts help you to develop or fine-tune your plans to streamline and simplify the security control of passengers and baggage in a technology-enabled, digitalized environment to achieve a successful overall passenger-empowered airport experience.

    Contact us to discuss critical factors for successful delivery and related challenges facing airlines and airport operators.

  • Maintaining close contact with former colleagues

    Lufthansa Consulting’s alumni meeting has already become an annual, high-value event for the company as well as for its former employees. This year was the fourth time that the company’s management team and the former employees had come together. 

    On 14 November, Managing Director Dr. Andreas Jahnke welcomed about 30 guests to the get-together at the company’s headquarters at Frankfurt Airport, some of whom were attending the event for the first time. 

    At this year’s meeting, Lufthansa Consulting’s regional market leaders expanded on Dr. Jahnke’s activity review and outlook with their reports on the latest achievements and developments in their markets. A special highlight was the presentation by guest speaker Benjamin Löhr, Program Director of Lufthansa Aerial Services, who gave his impressions of this new business start-up, its development and current and upcoming UAV projects.

    “It's good to see how much interest our ex-colleagues show regarding our development and how much they enjoy meeting current and former Lufthansa Consulting employees,” said Dr. Jahnke. 

    Everybody enjoyed the snacks and drinks in the concluding exchange and networking session. The event was once again a great success and Lufthansa Consulting, along with the participants, is looking forward to the next alumni event, which is planned for November 2017.

  • Bienvenidos at the ALTA Airline Leaders Forum 2016!

    Lufthansa Consulting will again take part in the ALTA Airline Leaders Forum 2016 from 13 – 15 November in Mexico City, Mexico. Our Partner and Head of the South American Market, Liége Emmerz, will warmly welcome visitors at the exhibition stand, this year once again together with colleagues from Lufthansa Technik and Lufthansa Systems.

    The objective of this event is to stimulate an international dialogue that promotes safer, more cost-efficient and environmentally friendly aviation in the region. Due to the fact of being the largest event of its nature in the Latin American and Caribbean commercial aviation industry, it provides a great opportunity for the participants to come together, analyze and discuss the current and future industry challenges. Various well-known airlines are invited to this forum, following along leading CEOs and top-level industry speakers.

Projects

Risk management for a German airline

German Airline

The identification and implementation of new risk management processes are supported by guidelines to ensure a consistent approach. Lufthansa Consulting experts guarantee an unbiased selection of an IT tool to monitor and manage the risks.

Preparation of intercontinental passenger services and station management

German Airline

Preparation of ten intercontinental stations considering all operational specifications including diverse interfaces such as purchasing, IT, Ground Operations, Product Management, Catering and Security. Coordination of challenges facing the new intercontinental operation such as the organization of different operators, charter and scheduled flights as well as cruise/land operations.

Profit improvement program

First tier European airline

Savings of 1.5 billion euros were achieved in the operating result to secure the future viability of the company. The experts developed and implemented improvements for a wide range of internal challenges such as fuel efficiency, ground handling processes, airport ticketing, irregularity handling and the assessment of central functions.


Clients