The 10th annual Loyalty event, hosted by FlightGlobal and Global Flight, brings together leading airlines and partners to showcase current trends, best practice and case studies. In 2018, Loyalty is combined with the “Loyalty@Freddie Awards” to create an even better event experience. Loyalty provides the opportunity to gain a better understanding of customers and their journeys, to network and to make connections with travel loyalty experts from all over the world. Lufthansa Consulting is Bronze Sponsor of Loyalty and our experts in customer experience and loyalty management strategies, Georg Baust and Simon Leitner, will attend the conference.
Georg Baust, Managing Consultant, will be speaking on the main stage on Day 1 and asking the intriguing question “Is customer loyalty still necessary for loyalty programs?”