Digital development is expected to bring disruptive changes and innovations to the aviation industry. Managing Consultant Georg Baust has written an article on that topic in the latest issue of the International Airport Review magazine entitled “Digital Transformation and its effect on the customer: Creating a travel eco-system”. He focuses on the influence and opportunities offered by digital transformation in regard to a thorough customer experience. The download is now available here.
Traffic forecasting in aviation is no easy task, not least for airports. Nevertheless, it is essential to anticipate potential developments and perform risk assessments well in advance. This calls for reliable and solid data analysis and a deep understanding of the market and industry environment. Lufthansa Consulting's experts know how to support airports with their special methodology. Take a closer look at the various possible scenarios.
In its recent issue the Arabian Aerospace magazine has published an article of Lufthansa Consulting’s experts Arvind Chandrasekhar and Guillaume Schmidt, which discusses the current developments of the big three middle east airlines. Qatar Airways, Emirates and Etihad Airways have all listed constant growth in the last ten years. The story enlightens the strategies that lay behind those businesses in regard to partnerships, expansion and future prospects. The download is now available here.
Lufthansa Consulting’s Solution Group Maintenance & Engineering has completed its latest White Paper, which discusses the current situation among MRO market participants and shows a new integrated approach towards improving an airline's or MRO service provider's financial situation by reducing maintenance costs and increasing aircraft utilization. The free download is now available here.
Lufthansa Consulting recently presented the results of their market study and the potential for Bolivia’s aviation sector to the country’s public authorities. One of Bolivia’s most important business journals, Cash, has published a detailed article in this context. Here you can read the full story in Spanish.
Lufthansa Consulting’s Inter-Branch division launched a study of the contact center market. The aim of this cross-sectoral survey – known as the “CCI – Contact Center Index” – is to examine the maturity of corporate contact centers, their integration, organization and procurement strategies, including price benchmarking. It also analyzes the strategic goals that companies pursue with their customer contact centers and their significance in terms of customer experience management. Results now available.
In an interview with the Russian regional industry magazine Vestnik, Stanislav Solomko shared his views on the development of Rostov-on-Don “Yuzhny” Airport. He explained the possible development scenarios – conservative, most likely and optimistic – which have been considered for the preparation of the traffic forecast, both for passengers and cargo. Stanislav Solomko is Head of Market Russia and the Baltic States, and Associate Partner at Lufthansa Consulting.
All global industries have to face the challenges of digitization and changing customer needs. Companies that are able to systematically collect and evaluate customer data and offer an increasingly personalized service will continue to have the best market opportunities in the future. The Lufthansa Consulting Executive Circle provides a forum for executives and specialists in their field to discuss strategically important topics within a small expert group.
Experts and high level executives come together to discuss how best to fulfil customer needs and achieve customer service excellence. The Executive Circle event considers innovative solutions for customer management and to boost loyalty.