Menu
Expertise

Leveraging Performance in Aircraft Maintenance – Tailored integrated approach leads to success

Lufthansa Consulting’s Solution Group Maintenance & Engineering has completed its latest White Paper, which discusses the current situation among MRO market participants and shows a new integrated approach towards improving an airline's or MRO service provider's financial situation by reducing maintenance costs and increasing aircraft utilization. The free download is now available here.

Expertise

The outlook for aviation in South America: Lufthansa Consulting market study predicts high potential for airline business in Bolivia

Lufthansa Consulting recently presented the results of their market study and the potential for Bolivia’s aviation sector to the country’s public authorities. One of Bolivia’s most important business journals, Cash, has published a detailed article in this context. Here you can read the full story in Spanish.

Expertise

CCI Survey: How do companies achieve excellent customer service. Lufthansa Consulting contact center and sourcing survey

Lufthansa Consulting’s Inter-Branch division launched a study of the contact center market. The aim of this cross-sectoral survey – known as the “CCI – Contact Center Index” – is to examine the maturity of corporate contact centers, their integration, organization and procurement strategies, including price benchmarking. It also analyzes the strategic goals that companies pursue with their customer contact centers and their significance in terms of customer experience management. Results now available.

Expertise

Airport development in the Russian Market

In an interview with the Russian regional industry magazine Vestnik, Stanislav Solomko shared his views on the development of Rostov-on-Don “Yuzhny” Airport. He explained the possible development scenarios – conservative, most likely and optimistic – which have been considered for the preparation of the traffic forecast, both for passengers and cargo. Stanislav Solomko is Head of Market Russia and the Baltic States, and Associate Partner at Lufthansa Consulting.

 

 

 

Expertise

Customer Journey 3.0: Ancillary Revenues and Big Data

All global industries have to face the challenges of digitization and changing customer needs. Companies that are able to systematically collect and evaluate customer data and offer an increasingly personalized service will continue to have the best market opportunities in the future. The Lufthansa Consulting Executive Circle provides a forum for executives and specialists in their field to discuss strategically important topics within a small expert group.

Expertise

Customer Service Excellence – New Business Models and Strategies for the Future

Experts and high level executives come together to discuss how best to fulfil customer needs and achieve customer service excellence. The Executive Circle event considers innovative solutions for customer management and to boost loyalty.