Regional Market Lufthansa Group
To offer the "best practice" of the Lufthansa Group to other airlines throughout the world was the aim of the board when they founded Lufthansa Consulting in 1985. Since then we have advised a wide range of airline and airport clients and supported them with our aviation expertise. During the past few years, we have also supported the Lufthansa Group more intensively with our international experience and proven aviation know-how as the in-house consultancy for Lufthansa and its subsidiaries. Our consulting services include the optimization of operational processes, the identification of potential savings as well as the introduction of measures to increase efficiency. Our successful projects include the reorganization of Germanwings, the development of fuel efficiency strategies and the optimization of internal structures and processes.
How do new technologies influence the customer journey? Which advantages can be built in order to stay ahead on a more and more competitive market? Managing Consultant Georg Baust has devoted an article on that topic entitled “Digital transformation and its effect on the passenger: Creating a travel eco-system” in the latest edition of the International Airport Review magazine.
With the goal of a smooth door-to-door travel experience, travel service providers have to restructure and optimize their processes by making productive use of new digital possibilities. Old and outdated processes need to be adjusted and revised so that digital innovations can be used to create a simplified journey for the customer with smart interactions of all customer touchpoints. Airlines and Airports have to understand themselves as part of a travel value chain in an individual eco-system. Thusly, cooperation and network building have to be deepened in order to match a flawless travel experience with higher passenger satisfaction. Digital interfaces provide the platform and fundament of those aimed smooth transitions for customers. You can read the whole article in our download section.
Take-off or Touchdown: What is the magic Formula for being successful in Aviation?
Aviation-Event is the exclusive business platform at the management level for all important current and future players in the aviation industry, including suppliers, the business world and politics.
During the Hot Seat Talk focusing on drones Dr. Andreas Jahnke, Project Director and Investor at Lufthansa Aerial Services, will participate in the panel discussion: "Are cargo drones a serious business model or a visionary concept that will not really take off? How and where would drones change the freight business? What are the risks (safety, security, regulation…)?"
Other topics on the agenda include alliances and other strategic partnerships, security and the power of social media in aviation.
The event will take place at HOLM (House of Logistics and Mobility) at Frankfurt Airport.
Digital transformation is of rising importance for the aviation industry. To keep up with increasing passenger demands, airlines and airports urgently need to expand their customer offerings with regard to digital services. Consequently, it is one of the main topics at this year’s Passenger Terminal Expo & Conference in Amsterdam from 14 -16 March, dealing with the most recent issues and innovations of the aviation business. Senior Consultant Georg Baust will represent Lufthansa Consulting at this event and will give a speech entitled “Don’t adapt, innovate – increase customer experience with digital transformation”.
In order to stay competitive it is key for airlines and airports to adjust to technological developments. As the customer journey and experience should always be the main focus of a successful business, an orientation towards customer needs and habits is essential. Nowadays, those needs are mostly influenced by the use of digital media. The task for airlines and airports is to create possibilities and solutions to embrace the potential of digitalization.
For instance, Lufthansa Consulting supported and accompanied the implementation of wireless internet connection to passenger-owned devices and inflight internet connectivity on long-haul as well as short-/medium haul flights for a major European airline client. The advantages of digital connectivity have significantly improved customer experience and enhance a sustainable revenue perspective. The successful interaction with customers provides customer loyalty with higher lifetime value. After all, only customer loyalty can assure long term profitability.
The 9th Annual Loyalty Conference & Awards takes places at the Royal Garden Hotel in London and is organized by FlightGlobal in partnership with Global Flight.
Bringing together more than 250 loyalty professionals from more than 40 countries, the event is dedicated to provide sufficient time for networking opportunities and deliver second to none masterclasses. Firstly held in 2005, the conference is dealing with current issues around the topic of loyalty programs.
In 2017, Associate Partner Christine Weigner will visit the event, accompanied by Associate Consultant Simon Leitner.
The security screening experience at airports remains a high-ranking pain point for air passengers as confirmed by recent surveys such as IATA’s Passenger Survey 2016. The limitations in passenger terminal throughput and operational efficiency negatively impact service levels and journey experience mainly due to the overall perceived uncertainty, waiting and queueing times, duration and procedures of the control process itself and the checkpoint environment.
At airports around the globe stakeholders have initiated activities to improve processes, inspired by concepts put forward by the air transport industry’s associations IATA and ACI. The aim is to deliver improvements and satisfy passengers’ preferences. The most significant issues concern the preparation process (removal of belt, jacket, shoes, electronic devices), the simplification and consistency of the screening process and the multiple security checks required throughout journeys involving a connection.
What are the success drivers and key challenges in implementing the various measures and projects, whether minor adjustments of operating procedures or adaptations to the terminal building’s layout or infrastructure?
A concept development and implementation requires collaboration and buy-in of all parties at the respective local airport and state level. Effective passenger terminal operations enhance the passenger experience, therefore leading airlines are widely engaged in facilitating improvements at airports in their networks. In order to specify an action plan and deliver smart solutions it is essential to integrate both airline and airport perspectives from both the operational and commercial points of view.
The experience gained at Lufthansa Group hubs as well as at many of its destination airports can be applied to capacity-constrained capital and regional airports in other areas. Lufthansa Consulting supports your ideas or initiated efforts to optimize your terminal infrastructure and meet your airport’s strategic goals.
Our experts help you to develop or fine-tune your plans to streamline and simplify the security control of passengers and baggage in a technology-enabled, digitalized environment to achieve a successful overall passenger-empowered airport experience.
Contact us to discuss critical factors for successful delivery and related challenges facing airlines and airport operators.
The identification and implementation of new risk management processes are supported by guidelines to ensure a consistent approach. Lufthansa Consulting experts guarantee an unbiased selection of an IT tool to monitor and manage the risks.
Preparation of ten intercontinental stations considering all operational specifications including diverse interfaces such as purchasing, IT, Ground Operations, Product Management, Catering and Security. Coordination of challenges facing the new intercontinental operation such as the organization of different operators, charter and scheduled flights as well as cruise/land operations.
Savings of 1.5 billion euros were achieved in the operating result to secure the future viability of the company. The experts developed and implemented improvements for a wide range of internal challenges such as fuel efficiency, ground handling processes, airport ticketing, irregularity handling and the assessment of central functions.