Regional Market Page Europe

About Lufthansa Consulting Europe

 

Europe is an increasingly challenging market for the aviation industry. A growing number of constraints such as additional taxes, a rising number of night curfews, changing customer behavior or growing competition mean that aviation businesses have to continuously update their strategy and efficiency to ensure sustainability. To support you in dealing with upcoming challenges, we keep track of the latest industry developments and continuously develop our service portfolio.

Lufthansa Consulting enjoys a strong market presence in our European home region and we have a long-standing track record of successfully completed project assignments. Although our focus is on the aviation industry - airport, airlines, investors and service providers are our key clients - we also serve adjacent industries such as tourism, logistics and other modes of transportation in elaborating customized solutions.

Please contact me to discuss your business venture.

Latest activities

  • 23 - 26 Sep 2017 , Barcelona, Spain

    World Routes 2017

    The 23rd World Route Development Forum takes place at the Fira Gran Via in Barcelona, Catalonia.

    With 300 airlines, 700 airports and 3,000 delegates attending, World Routes provides an unrivalled platform for route development professionals to discuss, develop and plan route strategy. It is the event that unites the route development community by bringing together all kind of experts. Furthermore, new air services will be established there, resulting in other positive catalytic impacts, such as increases in tourism, trade and investment.

    Meet Dr. Andreas Kraus, Associate Partner responsible for the European region, Panagiotis Poligenis, Associate Partner responsible for the Asia-Pacific region and Qian Chen, Senior Consultant.

  • Digital transformation defines customer relationship management

    Digital transformation is of rising importance for the aviation industry. To keep up with increasing passenger demands, airlines and airports urgently need to expand their customer offerings with regard to digital services. Consequently, it is one of the main topics at this year’s Passenger Terminal Expo & Conference in Amsterdam from 14 -16 March, dealing with the most recent issues and innovations of the aviation business. Senior Consultant Georg Baust will represent Lufthansa Consulting at this event and will give a speech entitled “Don’t adapt, innovate – increase customer experience with digital transformation”

     In order to stay competitive it is key for airlines and airports to adjust to technological developments. As the customer journey and experience should always be the main focus of a successful business, an orientation towards customer needs and habits is essential. Nowadays, those needs are mostly influenced by the use of digital media. The task for airlines and airports is to create possibilities and solutions to embrace the potential of digitalization. 

     For instance, Lufthansa Consulting supported and accompanied the implementation of wireless internet connection to passenger-owned devices and inflight internet connectivity on long-haul as well as short-/medium haul flights for a major European airline client. The advantages of digital connectivity have significantly improved customer experience and enhance a sustainable revenue perspective. The successful interaction with customers provides customer loyalty with higher lifetime value. After all, only customer loyalty can assure long term profitability. 

  • 14 - 16 Mar 2017 , Amsterdam, Netherlands

    Passenger Terminal Expo & Conference

    The 20th anniversary of the annual Passenger Terminal Expo & Conference will be held at RAI Amsterdam.

    It is one of the best opportunities for airports and airlines to debate current issues and form business relationships on a global scale. Participants have the chance to see industry leaders share their innovations, knowledge and insight through a comprehensive and diverse range of conferences and panel discussions. Each year the event is attended by more than 5000 people from at least 90 countries on over 16,000 square meters, which makes it the world’s largest annual airport exhibition. 

    Meet Georg Baust, Senior Consultant, who will hold a speech on “Don’t adapt, innovate – increase customer experience with digital transformation”.

  • 20 - 22 Feb 2017 , London, United Kingdom

    Flight Global Loyalty Conference

    The 9th Annual Loyalty Conference & Awards takes places at the Royal Garden Hotel in London and is organized by FlightGlobal in partnership with Global Flight.

    Bringing together more than 250 loyalty professionals from more than 40 countries, the event is dedicated to provide sufficient time for networking opportunities and deliver second to none masterclasses. Firstly held in 2005, the conference is dealing with current issues around the topic of loyalty programs.

    In 2017, Associate Partner Christine Weigner will visit the event, accompanied by Associate Consultant Simon Leitner.

  • Innovate the passenger security check experience at airports

    The security screening experience at airports remains a high-ranking pain point for air passengers as confirmed by recent surveys such as IATA’s Passenger Survey 2016. The limitations in passenger terminal throughput and operational efficiency negatively impact service levels and journey experience mainly due to the overall perceived uncertainty, waiting and queueing times, duration and procedures of the control process itself and the checkpoint environment.

    At airports around the globe stakeholders have initiated activities to improve processes, inspired by concepts put forward by the air transport industry’s associations IATA and ACI. The aim is to deliver improvements and satisfy passengers’ preferences. The most significant issues concern the preparation process (removal of belt, jacket, shoes, electronic devices), the simplification and consistency of the screening process and the multiple security checks required throughout journeys involving a connection.

    What are the success drivers and key challenges in implementing the various measures and projects, whether minor adjustments of operating procedures or adaptations to the terminal building’s layout or infrastructure?

    A concept development and implementation requires collaboration and buy-in of all parties at the respective local airport and state level. Effective passenger terminal operations enhance the passenger experience, therefore leading airlines are widely engaged in facilitating improvements at airports in their networks. In order to specify an action plan and deliver smart solutions it is essential to integrate both airline and airport perspectives from both the operational and commercial points of view.

    The experience gained at Lufthansa Group hubs as well as at many of its destination airports can be applied to capacity-constrained capital and regional airports in other areas. Lufthansa Consulting supports your ideas or initiated efforts to optimize your terminal infrastructure and meet your airport’s strategic goals.

    Our experts help you to develop or fine-tune your plans to streamline and simplify the security control of passengers and baggage in a technology-enabled, digitalized environment to achieve a successful overall passenger-empowered airport experience.

    Contact us to discuss critical factors for successful delivery and related challenges facing airlines and airport operators.

Projects

Airport marketing and route development to the Russian and CIS markets

German airport

Airport marketing efforts on behalf of the German Airport and a tailored route study convince targeted Russian airline to commence services from the German airport to Russia and CIS.

Market entry strategy

Portuguese charter airline

The charter airline required support in entering the scheduled commercial aviation market. The Lufthansa Consulting team analyzed the market, facilitated cooperation with a major scheduled carrier and recommended a commercial and fleet plan.

Fuel procedures and policy review

Airline in United Kingdom

Fuel policies and procedures were evaluated and benchmarked against best practice to identify potential fuel saving initiatives. The recommended implementation program promises considerable yield savings.


Clients